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8.7 / 10 Guest Rating

Poza Clara Sanctuary

Calle 26 entre av 3 y av 5 Col Mario Villanueva Madrid, Bacalar, mx

Poza Clara Sanctuary - main view

About the Property

Luxurious Amenities and Services

Poza Clara Sanctuary in Bacalar offers a luxurious experience with an outdoor swimming pool, garden, terrace, and a delightful restaurant. Enjoy the convenience of room service, a 24-hour front desk, and complimentary WiFi throughout the property. Unwind at the bar and indulge in relaxation.

Comfortable and Well-Equipped Rooms

The hotel boasts well-appointed rooms featuring air conditioning, a wardrobe, a charming patio with garden views, a modern private bathroom, a flat-screen TV, cozy bed linen, and fluffy towels. For added convenience, select rooms come with a kitchenette equipped with a minibar.

Convenient Location

Conveniently located near Chetumal International Airport, just 35 km away, Poza Clara Sanctuary is the perfect retreat for travelers seeking comfort and tranquility. Experience luxury and relaxation at our sanctuary.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.7
Excellent250 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness8.2
Service9.2
Location9.2
Room Quality8.7
Amenities8.7
Value for Money8.6
Food and Beverage8.2
Overall Experience8.9

Select topics to read reviews

O
olivierfrFR
Verified booking
extended_group
Standard Room
Stayed in Dec 28, 2025

"Situation parfaite"

9.0

Situation, places de parking devant, piscine, personnel, confort des lits, bonne douche, bonne wifi, frigo en chambre et mini bouteilles d’eau, très bon petit déjeuner Offre de sortir en kayak sur la lagune très appréciée

Pas de sèche cheveux Difficultés à fermer la porte

Helpful?
H
hugo NoriegamxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 24, 2025

"Exceptional"

9.0
Helpful?
T
TrulsnoNO
Verified booking
family_with_children
Standard Room
Stayed in Dec 16, 2025

"Nice but bad service"

8.0

Nice place.

No info. No follow up. Should have breakfast and they.asked me.to wait....for a loong time and when I asked for breakfast again they looked surprised and showed me around the corner where breakfast was served.....????

Helpful?
C
CharlottenlNL
Verified booking
couple
Standard Room
Stayed in Dec 7, 2025

"Comfortabel en ruim"

8.0

Grote kamer met grote keuken en een zeer ruim balkon met hangmat, goede locatie dichtbij restaurants, prima ontbijt, parkeergelegenheid en zwembad.

De beachclub waar je als gast gebruik van kunt maken is nogal ver weg van het hotel (10 minuten lopen), dat is niet erg, maar verwacht niet dat je vanuit je kamer -hup- in bikini direct aan het water zit.

Helpful?
E
EfrainmxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 5, 2025

"Excelente mente optimo, cómodo y funcional"

10.0

El hotel es magnífico para mis necesidades, bien ubicado del centro y de la laguna, es necesario que especifiquen que su estacionamiento es muy pequeño (solo caben 3 autos compactos) pero fuera de eso el hospedaje estuvo excelente, la amabilidad del personal es lo que voy a recordar cuando vuelva a reservar con ellos, un trato amabilísimo.

como mencioné no indican en la publicidad que su estacionamiento es pequeño, pero es un incoveniente menor, ya que lo compensan con las atenciones para avisar cuando necesitan mover tu auto o cuando otro huésped ya se fue.

Helpful?
B
BernharddeDE
Verified booking
couple
Standard Room
Stayed in Dec 4, 2025

"Exceptional"

9.0

Fussläufig zum Zentrum, nettes Personal

Helpful?
H
HeidimxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 3, 2025

"El personal muy amable y atento!"

9.0

El desayuno es rico, buena ubicación y el personal muy agradable!

Helpful?
B
Bianca LimabrBR
Verified booking
family_with_children
Standard Room
Stayed in Dec 1, 2025

"Exceptional"

9.0
Helpful?
V
VictorauAU
Verified booking
couple
Standard Room
Stayed in Nov 30, 2025

"Exceptional"

9.0
Helpful?
T
TobiasatAT
Verified booking
couple
Standard Room
Stayed in Nov 30, 2025

"Zimmer ok, Service schlecht"

6.0

gratis Wasser, ruhiges Zimmer

Wifi hat nicht funktioniert, wir haben eine Nacht verlängert und dann wurde unser Zimmer vom Cleaning-Personal geräumt, das dies innerhalb des Teams nicht kommuniziert wurde (alle unsere persönlichen Sachen wurden angegriffen, was überhaupt nicht geht), Personal beim Frühstück unfreundlich, Frühstück immer nur entweder Eier oder Pancakes (sehr kleine Portion),

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