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8.7 / 10 Guest Rating

Poza Clara Sanctuary

Calle 26 entre av 3 y av 5 Col Mario Villanueva Madrid, Bacalar, mx

Poza Clara Sanctuary - main view

About the Property

Luxurious Amenities and Services

Poza Clara Sanctuary in Bacalar offers a luxurious experience with an outdoor swimming pool, garden, terrace, and a delightful restaurant. Enjoy the convenience of room service, a 24-hour front desk, and complimentary WiFi throughout the property. Unwind at the bar and indulge in relaxation.

Comfortable and Well-Equipped Rooms

The hotel boasts well-appointed rooms featuring air conditioning, a wardrobe, a charming patio with garden views, a modern private bathroom, a flat-screen TV, cozy bed linen, and fluffy towels. For added convenience, select rooms come with a kitchenette equipped with a minibar.

Convenient Location

Conveniently located near Chetumal International Airport, just 35 km away, Poza Clara Sanctuary is the perfect retreat for travelers seeking comfort and tranquility. Experience luxury and relaxation at our sanctuary.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.7
Excellent250 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness8.2
Service9.2
Location9.2
Room Quality8.7
Amenities8.7
Value for Money8.6
Food and Beverage8.2
Overall Experience8.9

Select topics to read reviews

C
CynthiafrFR
Verified booking
family_with_children
Standard Room
Stayed in Feb 22, 2026

"Bel hôtel, mais nous ne serions pas restés une nuit de plus."

6.0

La proximité de la lagune et du centre .

L’odeur d’humidité dans la chambre , le petit déjeuner et le manque de papier toilette. 1 rouleau pour 4.

Helpful?
C
CarlachCH
Verified booking
couple
Standard Room
Stayed in Feb 14, 2026

"Beaucoup trop cher pour ce que c’est. Ne recommande pas."

4.0

L’emplacement et l’accès au ponton (qu’il faut se renseigner soi même pour le découvrir)

Le bruit, on entendait tout à travers les murs, le petit déjeuner était très décevant (les gens en dehors de l’hôtel qui prenaient les mêmes plats que nous, ils recevaient des plus grandes quantités) et d’ailleurs le choix était très restreint (soit des œufs ou deux pancakes) sans parler de l’attitude du personnel du service du petit déjeuner. Coïncidence ou pas chaque fois après le petit déjeuner, j’avais une intoxication alimentaire. De plus l’équipement de la petite cuisine était minable, l’eau du robinet ne coulait même pas et il y’avait trois fois rien.

Helpful?
C
catherine kelschfrFR
Verified booking
family_with_children
Standard Room
Stayed in Jan 28, 2026

"Bonne surprise"

9.0

Situation à 100 mètres du bord de mer et ses restaurants, à 100 mètres de la place animée du village . Piscine . Parking possible 2 heures de kayak offertes

Attitude désagréable des jeunes filles gérant le kayak pour un retard de 20 minutes dû à de mauvaises conditions météo

Helpful?
D
DanielczCZ
Verified booking
family_with_children
Standard Room
Stayed in Jan 28, 2026

"Excellent"

8.0
Helpful?
H
HenrikseSE
Verified booking
couple
Standard Room
Stayed in Jan 26, 2026

"Excellent"

8.0

Toppenläge

Oerhört lyhört. Svårt att få kläder etc att torka.

Helpful?
M
María JosémxMX
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Un lugar cómodo y céntrico para transportarse"

7.0

La locación es buena, cerca de restaurantes, farmacias y muelles públicos.

Su beach club no es cerca, caminas casi 20 minutos para llegar. Al llegar te mencionan que durante toda tu estancia solo puedes usar una vez su kayak o tablas de paddle. En el beach club tienen muy poca variedad de bebidas y comida

Helpful?
J
JuliousUS
Verified booking
couple
Standard Room
Stayed in Jan 17, 2026

"Muy agradable y segura"

10.0

Excelente !! Un desayuno variado y delicioso.

El estacionamiento muy pequeño pero seguro !!

Helpful?
F
fra_gmbitIT
Verified booking
couple
Standard Room
Stayed in Jan 13, 2026

"Comodo ma migliorabile"

8.0

Camera spaziosa e luminosa. Posizione buona, a pochi minuti a piedi dalla piazza di Bacalar. Dalla stazione ADO sono circa 20 minuti a piedi. L'Hotel non si trova in una via molto "viva" ma comunque l'ho trovata sicura, anche la sera. La struttura ha un'accesso alla laguna, ma si trova a circa 20/30 minuti a piedi dall'Hotel e chiude molto presto (alle 17:00), quindi non abbiamo potuto utilizzare questo servizio.

La colazione è stata molto "basic" e nonostante il nostro arrivo all'orario riportato nei ticket, il personale è stato abbastanza scortese nel vederci arrivare 15min dopo l'inizio della colazione, come se ci fossimo presentati troppo presto. Nessuno parla inglese nella struttura, quindi la comunicazione non è semplice e viene chiesto di pagare immediatamente all'arrivo.

Helpful?
I
IzchelmxMX
Verified booking
extended_group
Standard Room
Stayed in Jan 12, 2026

"Joya en Bacalar."

10.0

Excelente opción para quedarse en Bacalar. Todo estuvo espectacular.

Nada.

Helpful?
G
GrégoirechCH
Verified booking
family_with_children
Standard Room
Stayed in Jan 11, 2026

"Exceptional"

9.0
Helpful?