Hilton Whistler Resort & Spa

Friendly, helpful, professional staff

1) One bath robe had been used and left on the wardrobe floor when we arrived in the room. 2) Room was noisy (people constantly moving furniture in one of the room above ?). This until very late. 3) Charging for the parking is excessive.

Some wonderful things about the hotel first: very friendly cleaning ladies, bell service is helpful, concierge is friendly! Hot chocolate after skiing is fantastic. It's clean, location is wonderful and we love the ski valet service. However I'm still in this hotel as I write the review (Dec 30) and there are a few things that made me lower my rating; 1. We're in a room facing the pool and on Dec 28, Sun, around 1:30AM, Cinnamon Bear blasted music at a high volume for about 3-5 songs! We're in the 3rd floor, our window was closed, yet it was so loud and disruptive we had a hard time sleeping after that, ruining some morning plans. 2. Currently experiencing severe noise disturbances from the room directly above ours (469) for two consecutive nights now, constant heavy footsteps and repeated loud impacts well past quiet hours, to the point it sounded like a party overhead. I had to call front desk finally at 4AM due to how disruptive this was to our sleep since white noise cant block vibrations. The response was dismissive and indifferent, no sympathy, and no attempt to offer reassurance. I brought it up to FD staff the next morning to be met with the same response. I am not requesting a room change since I'm aware it's a sold out week. However, the absence of basic empathy and guest focused service was SO shocking and disappointing for a property that presents itself as higher end. Noise issues happens, but being repeatedly brushed off when reporting a legitimate overnight disturbance should NOT. 3. A small complaint, I called room service for a pot of coffee + desserts at 5:30PM to be told "We can't make a pot coffee for you, it means we'll have to brew a full 5litre for your one pot". It felt like I had to apologize for wanting to order something offered at their menu, at a reasonable time. I won't mention room size/price since those are outside of staff control, but it has not been a comfortable stay so far. It's our first time in this hotel which we chose for location and from family recommendation, I think never again.

I loved the Christmas and New Year vibe. The staff were friendly. The hot tub and pool were amazing. The breakfast was also perfect. Also, underground parking was such a relief, particularly in such snow conditions.

We couldn't find any toothbrushes and toothpaste in the room. Not a big deal for 1-2 nights not to brush the teeth. However, I guess it is expected from 4-5 star hotels to provide these items. Even after letting them know about it, it took too long, so we gave up and went to bed without brushing our teeth.