Tru By Hilton Denver South Park Meadows, Co

77

We checked out between 6-7am giving the front desk our key fab. Went to our 2025 Dodge Ram , 20,000.00 miles vichicle to find it not starting. Called road side assistance for a jump starting being Sunday morning no dealership open til Monday and they couldn't get unit started s as I'd I would need a road side tow. Went into the hotel talked to Rachel and told her that our vehicle wouldn't start couldn't we check out our room 225 again and explained the situation. She was able to check room back out to us because it was before check out time of 9am. We went up to room made calls to figure out what our next moves move be. Up there less then 30mins Went down to get our luggage for the next day and husband tried one one time to start unit and it started. We drove around for a few m I nutes before returning back to hotel and turning it off and back on to find it started again. Went back in to Rachel and explain that unit was starting and we were going to move o to the resort we had rented in Glenwood Springs,Colorado. Resort cost was a ay more and already booked. This hotel was just a lay over on our way to Glenwood, Co. Rachel said she was going to talk to her Manager via text and see if they could reverse the stay since it had only been 30mins and she would call me after talking to them because I decided to check out and move on to the resort i had booked. Manager said they couldn't void the transaction even know they could check room out again that day. I wish Hikton Tru had more compassion for their guest when unforeseen things happen. I will never stay at a Hilton hotel again or watch any show with a Hilton in it. I will also be contacting their corporate office and do multiple reviews on different sites.

Zum ersten Mal ein Hotel dieser Kette gebucht und besucht- das Preis Leistungsverhältnis hat uns mehr als überzeugt. Moderne Einrichtung Zimmer mit großer Dusche. Nette, motivierte Mitarbeiter und gutes Frühstück. Wir kommen gerne wieder.

Great trip! Loved the stay and how close it was to restaurants.

Close to venue

No coffee in room

We have stayed here before but this time was very disappointing. They say they have 24 hour front desk. My sister called the front desk but no answer. I went down to the front desk calling out for someone, waiting at least 5 minutes. When Thomas finally appeared he argued with me on how long I waited. He was nice in a very disingenuous way. Also not enough wash clothes in the room for the size of the room. We specifically asked for a room close to the front because we were traveling with our 87 year old parents who cannot walk very far but we were placed at the furthest room from the front desk. Why have an area were we can add a special request if you are not going to try to honor it. Keep in mind we traveled on a slower lower occupancy week day. The shampoo, conditioner & body wash was lovely however they have them mounted very high. I am petite but my sister is tall and she found them to be mounted high. Impossible for my parents to reach. Employees can make or break a stay and Thomas (no name tag, I had to ask his name) Madrid this stay very unpleasant.

The location. The price value.

Some guests made a mess of the hotel and it took a couple of days for the cleaning of the hotel hallways to take place.