Emerson Resort & Spa

It was perfect celebrating a BFF Birthday

Everything was perfect about our stay

I wanted to love this hotel but for over $400 a night for a room there wasn't a bar or restaurant open on the property. No activities or fire pit either, we had to leave the resort we paid the money to stay at. Just wasn't worth the money.

Very high price for a so so room. Poor signage at night, couldn’t find check in location. We’ve stayed at the Emerson in the past and we’re looking forward to dining there. No luck, the dining room was CLOSED due to lack of staff which I find a silly excuse. We will not be going back.

This is THE PLACE to be if you are visiting the Catskills. The area alone is a 10/10. You are right on the river w/ hiking trails nearby. We spent several hours at the fire pit and met so many other fun visitors. Dinner at the restaurant on site was delicious!!! The rooms come w/ all your amenities We had a kitchenette w/ fridge and microwave, I high,y recommend this place for a wonderful weekend

Spectacular property!

This is not the place I expected to spend my holiday, there are no good restaurants around here, a little disappointed.

I went to Emerson on my honeymoon and checked in for two $35 day passes at this “spa” at 3:15 and ordered two drinks and a food platter, expecting a relaxing afternoon after hiking to use their facilities. At 3:45, after spending 30 minutes on their porch eating/drinking, I was told that the spa closed at 4pm and we would have to leave. When I checked in at 3:15pm and spoke with both the front desk and the spa, no one told me that the spa closed at 4pm, or I would not have paid for the food, drinks, or day pass for 30 minutes. I had zero time to use the hot tub or the rooms with a sauna or any of the other amenities I paid for. When I raised my concern that no one told me the spa was closing 45 minutes after my check-in, the staff was dismissive and rude. The manager refused to give a refund and did not express any apologies that her staff had neglected to mention the spa was closing 45 minutes after we checked in for a DAY pass. They did not seem concerned with providing any semblance of customer service and would rather keep our $35 than offer any sort of grace or concession. Needless to say, this was a terrible experience and was by far the worst part of our honeymoon.

They went above and beyond !! we have been going to the Emerson for years and this time when we checked in they assured us they had EVERTHING we ever asked for!! Skim milk in the restaurant and by the coffee at the front desk since last time they didn't have any, wine glasses in our room, thick Terry robes for us....... They made it clear to us they know us and want us to enjoy our stay. We always enjoy the large marble bathroom, the fireplace with a sitting area, the balcony overlooking the stream, the breakfast in the lodge, and the fridge stocked with bottles of water. Only thing missing is an indoor pool. We can't wait to return.

Amazing stay