Emerson Resort & Spa

Our stay at the Emerson was really an amazing time. We went after our wedding for a mini-moon. The property is beautiful, the amenities are fantastic and the staff for the most part were fantastic, friendly, and really helpful…except for our check-in. Jordan the person working the desk at the time of our checkin could not have been less enthused with our presence. It’s like we interrupted her at home while she was relaxing or something. This was the only issue we had but everything else was absolutely fantastic and we are planning a second trip to treat our parents.

This was a birthday treat to myself and it was so worth it. The peace and quiet was just what I needed. It is in a beautiful setting with all of the creature comforts at your fingertips. But perhaps the highlight was the staff. They were so friendly and helpful. They define the meaning of hospitality. Other hotels should train their staff like this. And every worker I spoke to seemed so happy with being there. Big shout-outs to Jordan, Jackie and Kristine at the front desk.

Went here for a 2 night stay. Right when I checked in at night the hotel receptionists charged $150. Wasn't sure why but had it figured out at the end since I had a massage the day after it was credit for that. Didn't really have a good view with the money I paid for. Don't book it with expedia they up charge $300 for the stay. Just book thru the hotel website instead...

Rustic room in the lodge was large and comfortable. The food in the restaurant was delicious and kayleigh our bartender made the best chocolate martini. My only criticism would be the poor wifi but understand it is being addressed next month.

We were in a room in the Lodge, near the pool. The room was shabby and outdated but the bed was comfortable. The dining room that was nearby smelled old and musty although the view was good and so was the food. The restaurant prices were high and the portions are small. We paid $30 for chicken served with spinach and fingerling potatoes. We had no internet connection for the last day of our stay and nothing was offered by way of compensation, not even a free dessert or something comparable. The front desk clerks were very polite. Although the resort is ‘pet friendly’ we were told that if anyone complained about our dog we would have to pay some of the cost of their room as compensation. This is in addition to the hefty pet fee that is charged. I’ve never been told this at any other hotel. Overall, in our experience, this resort is not a good value for your money.

Saturday morning around 10am I went in to the spa to ask about packages for my friends birthday, the three of us were shocked with the lack of hospitality from the lady working the spa front desk. We were ignored at first as she spoke with a coworker then I simply asked what packages were available for purchase. All she replied was “it’s all on the website.” We were interested in spending money on multiple packages and her rude response and lack of help was honestly shocking. Lost business from us and anyone that asks about recs in the area!

Nicely located in the middle of the Catskills, just 2h30 from NYC, they have beautiful and very spacious rooms. You can have treatments in their spa. Their restaurant is perfect for breakfast an diner and you can eat outside weather permitting.

Mediocre experience :( Front desk staff were wonderful and friendly. I received an $80 pedicure that was basic and felt the girl who did my pedicure was in training, no conversation and seems scared of actually doing the pedicure……. When you go to a resort your expectations are a little higher. The room was silence (no music) and the lady literally didn’t speak the entire time to me which made it a little awkward My toe nail chipped as I was leaving the resort as she put to heavy polish on and no dryer (she said let them air dry) def wouldn’t go back for anything nail related

Pool is outdated and cold...could hear people upstairs

Beautiful location.