Sofitel Strasbourg Grande Ile

The help to buy flowers on a Sunday and also reserve a very restaurant perfectly adapted to us on a period with not so many restaurants open, plus extra towels in case i needed. All was truly perfect. Very friendly service.

I am an Accor Gold (now Platinum) member because I have stayed at a lot of Accor group hotels around the world. Earlier this year I stayed in half a dozen in France and was shocked to find that the hotels in the chain’s home country were in the worst shape. But none have been so bad as the Sofitel in Strasbourg. This was particularly disappointing as we splurged for what we hoped would be a special new year’s week. We usually stay in Mercures but while travelling the last two months we stayed at a number of 5-star hotels. I was shocked that this Sofitel calls itself that. My heart fell and I was so depressed when I saw our room. I booked a luxury king room for 6 nights at 457 euros/night. The room was awful! - Tired looking, scratched and worn woodwork - old, ugly furniture - A crappy, uncomfortable little sofa - Nothing on the walls, no decor to make the room seem homey and inviting - Old, ugly carpet - Poor lighting - No cushions - Bathroom is tiny but even so there is room for what’s missing: - Hooks are on the back of shower wall, where things hung there get wet, instead of on the outside wall (there is room) or on the back of the door - NO towel racks. At all. Just a small handle like thing on the shower glass. But they want you to reuse towels! Where are we to hang them to dry? - Very little storage area and the glass shelf they added is tilted so everything slides off. There is plenty of room under the very poorly designed sink for a little cabinet - Bathroom fan doesn’t work - Shower drains very slowly, fills up while you are showering so by the end you are standing in 5 cm of water The hotel was very busy but the breakfast area, and the staff, could not handle the volume. We had very long waits for a table for the first few days. The Buffet area is tiny and poorly designed, it could not fit the number of people. Food was not refilled fast enough. Waiters were running, cleaning tables, but not taking coffee orders. There were hot items available at no extra charge but this was never conveyed. By the third morning, when we saw others getting omelettes, we asked. We felt bad for the staff who were not managed well or there weren’t enough of them. When we arrived there was no acknowledgment of Accor membership or Gold status and no welcome drink as has always been the case at Accor hotels. Overall service was friendly, when they had the time. But I feel that my New Year was ruined by staying in a run down, poorly maintained hotel when I expected the luxury that is promoted by the Sofitel brand. I will be thinking seriously about future stays in Accor group hotels. I’ll certainly not stay in a French one again.

As usual we booked this hotel and as usual our experience was great and this since more than 30 years where I’m customer of this place. We were at l’y welcomed by the concierge who took care of our car. Once at the reception desk the great experience went on and our room was directly ready. Our room was very cosy, clean and well decorated…. In the morning we could enjoy an excellent breakfast, the choice on the buffet of local and standard dishes were more than enough and the stuff took very care of us. All in one, nothing to add than just book your room and enjoy ….

After reading some of the previous negative reviews, I thought this hotel was going to a fleabitten, rundown dive. I needn't have worried! Sure, the hotel is a bit on the older side, but so what, not all hotels can be sparkly and new. Check in was efficient and friendly, with a good description of the town and a map provided (my favourite!). The arrangement to use the in room fridge was a bit weird though, you have to pay a 100 Euro deposit per night to be able to open the fridge.....I couldn't quite understand this. First world problem though. Rooms were a good standard, and the connecting arrangement works well (we had 2 rooms). Breakfast is pretty decent, they make a nice omelette and there's a good selection of hot and cold foods. Bar was quite impressive, a wide selection of champagnes on ice, with friendly bar service. I think best of all is the location of this hotel, walking distance to everything, and less than a 10 minute walk to the cathedral. Plus a 3 minute walk to Primark if you're in the market for a bargain! Happy to stay here again.

Fatal, nunca habia nada en el bufete, muy poco personal, prácticamente le doy un 3

Emplacement de l'hôtel. Repas du soir très bon.

Prix de la chambre trop élevé par rapport aux prestations attendues pour un hôtel 5 étoiles. Personnel attentionné mais peu réactif. Petit déjeuner très moyen.

L’emplacement

L’état des chambres, qui date de + de 20 ans, de + 1 chambre qui sent la cigarette ou la propreté est à désirer.

Location

I am writing to express my dissatisfaction with my recent stay at your hotel a few days ago. While the main lobby entrance itself was acceptable, there was a very strong and unpleasant odor throughout the lobby area, which appeared to be coming from the restaurant. The smell was overwhelming—similar to strong cheese or worn shoes—and made it extremely uncomfortable to spend any time in the lobby. The suite we booked for four people was far below expectations. It consisted of one king-size bed and a very small sofa bed that could barely accommodate two people. The overall room size was smaller than standard, including the bathroom facilities, which were poorly designed and awkwardly divided. The bathtub and standing shower were located in the master room, while the toilet and sink were placed in a separate room with no mirror. Additionally, the toilet flush did not function properly. The hotel, in general, appears very old and in urgent need of renovation. The room was not clean, particularly the carpet, which was extremely dirty and unpleasant. The wallpaper was worn, and the WC area—especially the water closet—had visible cracks. Overall, the rooms seem to require complete restructuring and refurbishment. Due to these issues, my stay was far from comfortable and did not meet reasonable standards or expectations. I hope you take this feedback seriously and consider making the necessary improvements.

Місце розташування. В готелі ковзанка, послуги паркування. Дуже привітний персонал! Взагалі колись був чудовий готель, а сьогодні все застаріло і ціна не відповідає якості

Номера старі, з вікна вітер, двері в кімнатах пошарпані, система опалення і кондиціювання стара. В ресторані не вистачає місця для гостей, черги на сніданок Колись це був дуже гарний готель!