Down Hall Hotel

It was okay

The food can be improved

Booked afternoon tea at Down Hall expecting the standard you would associate with a luxury hotel. Unfortunately, the experience was disappointing from start to finish. Service was poor throughout and staff attitude made the situation worse. There was an incident where tea and coffee were spilled during service, affecting the experience and leaving clothing smelling afterwards. Rather than handling the situation professionally, the response felt dismissive and poorly managed. The food and drinks also did not reflect the premium price charged. For what should have been a special afternoon, the overall quality and service fell well below expectations. I complained directly afterwards and gave the hotel opportunities to resolve matters fairly. Only a partial refund was offered, which I felt did not reflect what had happened. After repeated attempts to resolve the issue, I had to issue a county court claim, which Down Hall Hotel admitted in full and settled. A hotel charging luxury prices should not deliver this level of service, and no customer should have to resort to legal action to be treated fairly.

We have just returned from the most incredible stay at Down Hall! We were recommended it highly by a friend and it lived up to every expectation! Our luggage was taken straight from the car to our room whilst we were checking in, even hanging our clothes up in the wardrobe! The terrace was the best and most beautiful experience, the best food and drink! Every aspect was wonderful and I can’t wait to return!

Divine! Absolutely beautiful. Gorgeous acres of lands, so much to see and do. Great place for kids, walks and playgrounds. Superb rooms with beautiful views, really friendly service. Went for a friends 40th, highly highly recommend. Food was delicious too. Thank you Down Hall. You are very special.

Absolutely amazing! Staff were super friendly and so helpful! Clean - everywhere! The acres of land is stunning! So much to see and do! I could’ve stayed for longer. Highly recommend this place. Value for money indeed. Thank you so much

A fabulous experience from start to finish. A grand property in a green & lush woodland setting. The atmosphere, welcoming and warm. From front of house to bar. Interactions with all members of the team were genuine and friendly and always met with a smile. We stayed in a wheelchair accessible room (309) with double aspect views, it was glorious. Wheel in shower and bathroom facilities were just right. Noise level - 0. There was a wedding taking place and we really wouldn’t have known if we hadn’t seen it for ourselves. All taken place privately in a secluded setting just for the special ocassion. General amenities were great. Although we didn’t get to the spa - we’ll be back to try that another time! All in all - a wonderful weekend break with friends! We will be back !!