Down Hall Hotel

The staff was amazing so kind. Nothing was too much for them

We loved everything

The afternoon tea was great, particularly the chicken sandwich and the delicious white chocolate desserts. The servers, particularly Jane, were attentive, but not overbearing. The decor is lovely too, making the tea room nice to sit in. Would highly recommend.

We were at Down Hall for an overnight stay, an evening meal and breakfast. The buildings, location and atmosphere are excellent. The area and rooms provide a very quiet, tranquil and serene ambiance. Our room was very spacious and comfortable, with all the amenities that we expected. The bed was very comfortable and we slept well. The cleanliness and quality of facilities in the room was of a high standard with some very minor issues (such as a stain on the base of divan, the sink holes in the en suite looked a bit corroded and the bath was a bit worn with a chip). The food at both the Garden Terrace Restaurant and at breakfast was delicious. Above all, we were incredibly impressed by all of the excellent staff who showed impeccable courtesy, professionalism and helpfulness. The team gave us a very warm welcome and are clearly ta huge asset to Down Hall. We were at the hotel as part of a gift from a family member but would happily pay similar prices to go again.

Had a lovely experience at Eden Spa. A big thank you to the staff, especially Cheryl for the amazing service and such a friendly, welcoming atmosphere. The spa was clean, relaxing, and beautifully maintained. They made my daughter’s 40th birthday experience truly amazing to celebrate with friends and family. Would definitely recommend and look forward to visiting again!

The hotel has been newly renovated and it is beautiful!!! We got upgraded and the room was stunning, it was spacious and overlooked the garden! The staff were also super friendly and the restaurants on site were great too!!

The corridors had a bit of a smell to them - it wasn’t pleasant. Eden spa which was attached to the hotel is also quite dated, we paid for a treatment there and was sorely disappointed with the staff attitude and the facilities of the spa.

Very impressive on approaching the hotel; the grounds and building were lovely. All staff were professional, helpful and friendly. The room was also lovely and the style was in keeping with the rest of the hotel. We had an evening meal in the restaurant which was delicious with a varied selection. We made use of the wet spa and the staff in there were very friendly and helpful. Breakfast was buffet style with extras on a menu. We were also offered some water for our journey home.

Fabulous relaxing country estate hotel With beautiful spacious function dining rooms and lounges A welcoming atmosphere from courteous staff. Gardens and grounds with an ideal terrace to enjoy the views and unwind.

A peaceful and beautiful setting surrounded by stunning grounds, offering the perfect countryside escape while still being easily accessible. The hotel has a calm, luxurious atmosphere with beautiful period architecture in the main house that feels elegant yet welcoming. What stood out most was how private the experience felt. Despite the hotel being busy, it never felt crowded. Whether in the grounds, by the regal staircases, or outside our room, it often felt as though we had the place to ourselves. We stayed in a Prestige Double Room in the main house with lovely garden views. The room blended period charm with modern comfort, featuring a spacious walk-in shower, plenty of storage, a very comfortable bed, and thoughtful touches such as complimentary cake. The spa was peaceful, intimate, and very well maintained, with clean changing rooms, sauna, steam room, and hydrotherapy pool. During our two-hour booking, it felt as though we had the space entirely to ourselves, making the experience even more relaxing. Our massages were also excellent. Exceptional service throughout our stay. Nothing was too much trouble, and every request was handled promptly with warmth and a smile. We interacted with several members of staff, and the consistency in service was impressive throughout. The food was excellent, both in taste and presentation. Every dish was beautifully presented and full of flavour, making dining feel like part of the overall luxury experience. A truly relaxing and memorable stay with beautiful surroundings, outstanding service, excellent facilities, and thoughtful touches throughout. We would happily return.