DoubleTree by Hilton Chicago Schaumburg

Hotel was overbooked and I waited an hour for my reserved room when I arrived at 9pm. Only one elevator was working throughout the 3 day stay. My door battery died and I needed to go to the front desk 4 times to get it resolved. Another person I was traveling with had the same door battery issue and waited over an hour for it to be fixed so he could get into his room. I have never stayed at a hotel with this many issues, and I will be avoiding this one in the future.

This place is an absolute dump! I wish I had read the reviews prior to booking. Still only had one elevator that works (this has been noted as broken for months) and the one that does work hasn’t been inspected since 2024. No housekeeping at all. The rooms are absolutely disgusting. When the air comes on it smells like must and urine. I don’t know how this place is even still in business and associated with the Hilton brand!

Never received working room keys, had to be let in room by staff and couldn’t leave without getting locked out of the room TV had no cable connection, no chance to watch World Cup and could not go to lobby to watch because of key situation

Absolutely horrible. 5 nights in, zero housekeeping service. Internet has not worked for 3 days. One elevator out of service. By far worst Hilton property I've stayed at as a Diamond Reserve member, completely abysmal. Whoever is GM of this property should be ashamed and find a new career path.

Me sacaron antes de tiempo, del día de salida, ya que yo realice y a reservacion con anticipación por dos dias e ingrese viernes 5pm y me sacaron de la habitación a las 1pm así que no se cumplieron los dos días de reserva y además no me dijeron que tenia que salir antes cuando realice el pago

Rooms were not ready even in the evening, We checked in at 10PM instead of 3PM.

Great location

Only one elevator worked so we had to wait many times

Listen listen listen... If I had known that I was going to have to service my own room from housekeeping to maintenance then I would have just went the airbnb route. As a former employee of Hilton let me tell you how this is suppose to go. But first let me tell you my experience here, now my husband checked in the room a day before I got here which was fine Day one of me getting here I wake up I asked for housekeeping services everything is fine. I also asked for maintenance services because the bathroom sink and the tubular clogged very badly well didn't get those services but I did get half of housekeeping which they gave us no face towels so I don't know how that was supposed to work. Second day ask for maintenance services again for housekeeping at 10:00 a.m. also requested maintenance services again for the sink and the tub they did not come and fix. Come back from the conference few hours later my husband noticed that they did not clean the room and now of a sudden the toilet doesn't work we go without a toilet for 7 hours and had to use the bathroom downstairs in the hotel lobby. We were notified by the front desk that they have to call in maintenance because they do not have maintenance in the hotel as they are required to have per Hilton's policy and guidelines well we left for one of our events for our conference we come back several hours later it is now 1:00 a.m. still no maintenance. Then the gentleman the front desk proceeds to tell us Will he never showed up so my husband asks why didn't you go take care of the issue yourself. The gentleman states he could not leave the hotel front desk unattendant however as I explained to him if your maintenance staff does not come in which they are required to be here on staff as long as a hotel is open then you are required to either move the gas to a different room where they have working accommodations or do it yourself. So now he gives us the plunger to figure it out ourselves..Thank goodness I work in property management so maintenance request are easy but I didn't come to work but relax and the same for housekeeping. His excuse was they were sold out so housekeeping wasn't able to clean rooms except for those who were getting ready to check in. So we saw housekeeping cleaning rooms up until 8pm when we left. This is definitely not a Hilton Brand hotel. Go across the street to Hilton Garden Inn. This is crazy and I feel like I need the hourly rate since maintenance isn't here on a sold out night. Hilton if this is who you let represent your hotels then it's time for me to go back to Marriott and Loews brand