DoubleTree by Hilton Chicago Schaumburg

I have been a loyal Hilton Honors member for a very long time and I can say unequivocally this stay was probably my single most disappointing experience. From the moment I entered the property - to pavement in poor condition, trash in the parking lot, weeds in the front entry beds, a trash can that was overflowing - I knew it might be a problem...and it was. This hotel is in dire need of a substantial renovation/redevelopment, not just new carpet and paint. It is tired. The lobby/common areas are loud with old finishes. The rooms do not offer much of an improvement. Casework was damaged, poor quality paint touchups, cracked countertop in the bathroom and a shower head mounted at a height more appropriate for a 8 year old boy than a grown man. Overall, very disappointing stay and certainly not what I've come to expect from Hilton.

This was my first visit to the Doubletree Schaumburg; I have stayed at the Hilton Garden Inn across the street…and wished I’d done so this time. We entered the lobby to a cacophony of noise…small children running around and shouting at the top of their voices while parents congregated and the far end and ignored the commotion. We were given our cookies but they were cold and the paper envelopes were grease stained. Only one of the two elevators was working the entire time we were there. The hall way was overly warm and had an odd odor but was wide and well lit. Our room seemed crowded with two beds and a chair, but the beds were comfortable. Bathroom was spacious. The cleaning products are overly scented; a room should smell “fresh,” not like cleaning products. When we returned from dinner (many children still running and shouting through the lobby area), we realized that turning the thermostat down to 68 degrees had done nothing…the temperature in the room was still 71. We tried it again and nothing. We checked to see if we could open a window—not possible. So, we called the front desk for instructions on how to get the thermostat to a lower temperature and were told: “give it 15 minutes and if it doesn’t cool down, we’ll move you to another room.” Not a good solution as we were unpacked and ready for bed. So, we just put up with it. There are many hotels in the Woodfield/Schaumburg area and I will find another one next time.

Location

Rooms need to be updated. Our room had 2 ACs, 1 worked and the other didn't. Unable to change input on tv. Pillows were flatter than me.

Fabulous hotel, staff, extra shout out to Yaneli. She is a jewel!

My recent stay at this hotel was extremely disappointing and fell far below the standards expected of a property that markets itself as a “premium” four-star establishment. From the outset, the experience was marred by unprofessional and discourteous behavior from front desk staff. Communication was also a persistent issue—the in-room phone did not function, and attempts to reach the front desk using a personal phone went unanswered. The condition of the room and facilities was unacceptable. The television was clearly outdated and, alarmingly, began emitting smoke from the back during use. The bathroom was unsanitary, with noticeable yellow staining in the shower and a strong odor of mildew or mold. Additionally, the toilet had extremely poor water pressure, making it difficult to flush properly. The carpeting throughout the property appeared heavily stained, contributing to an overall sense of neglect. Maintenance issues were widespread and unresolved. On the fifth day of my stay, there was no running water, preventing me from preparing for a work event. When service was eventually restored, only cold water was available. Despite repeated assurances that repairs were forthcoming, no meaningful action was taken. Common areas were frequently overcrowded, with large groups occupying the lobby at all hours. Elevator service was also problematic—only one of the two elevators was operational, and even that one malfunctioned, at times failing to open its doors. Overall, this was one of the worst hotel experiences I have had. The property’s condition, combined with poor service and lack of accountability, makes it difficult to recommend. I would not consider staying here again under any circumstances.

Staff friendly and nice hotel room

Clean

It was very clean!

I didn’t like during breakfast time the way the staff was waiting to remove the breakfast before we were finished New Years Day!