SpringHill Suites by Marriott Memphis East Galleria

The staff were very polite and understanding except for the manager Katie.

The overall upkeep of the facility.

This hotel is filthy and smells of mildew. The hotel is outdated and dark. Do not stay here. The area is also very sketchy. Check in viewed our room and was refused a refund. Customer service was unsupportive with a very nonchalant attitude. Pay more and stay somewhere else.

It was filthy, smelled like cigarette smoke and the smoke detectors had veen pulled out of the ceiling. The second room they moved me to smelled like urine. The third one was clean, but the tv didnt work and it was very noisy. I will never stay there again.

The staff was very friendly and made us feel welcome. The breakfast was also very good, and we got a good night's rest.

The hotel is in Desperate need of a renovation the pool area looked like something from a horror film and the pool was oily and the water was dirty I would not recommend

Breakfast was nice so was the location

Fairly small, rooms could use a little fixing and repairs. Our ceilings freaked of mold

Front desk staff was cheerful and helpful.