Buchanan Arms Hotel & Leisure, Sure Hotel Collection

We love this hotel it’s clean and comfortable staff are friendly and helpful

So my check in was simple and painless. Within a few minutes i had the room key and was off. The room was spacious and clean, good amount of tea/coffee/milk/sugar. The bed was very comfy. I did notice the floor / bed base did sqeek a bit. Bathroom looked like it had just been refurbished. Very modern and clean. There was a random piece of furniture in my room which looked like a old tv stand. ? Shower wasnt very good sadly. They have extremely high water pressure so a slight turn of the tap and blasting all over the place. Bar/restaurant were really nice. Food was really good. Well cooked and full of flavour. Staff especially the kitchen staff were fantastic, they are all really young but they all worked so hard! Great location for loch lomond. Plenty of car parking spaces. Didnt have a huge outdoor area.

It was pretty basic room with a steep staircase dow to it.

We had a very relaxing stay , the staff were amazing couldn’t do enough for you and always with a smile, the room was clean and comfortable, the food was great, we also used the swimming pool and steam room which was brilliant, overall a really good few days

Comfortable stay in a quaint hotel close to Loch Lomond.

WiFi available. Didn't work in room or anywhere else in the Hotel

I booked 2 rooms, of the same description, in January travelling with our friends visiting from the USA. Sadly, our room, half the size of the other room, was extremely dirty, with loose tiles on the bathroom floor, no window or working extractor fan in the bathroom, no main ceiling light in the bedroom, just 2 small damaged bedside lights. The one small mirror in the room was smeary and dirty, the bottom of the bathroom door was damaged and crumbling away. The only thing hanging on the bedroom wall was a water stained fire notice. The window frames had loose putty and black mould in the corners and flaking paint. I did ask if it were possible to move to another room but was told they were fully booked. This seemed quite unfair as I booked both rooms 4 months earlier and as the rooms were so very different I questioned ( very politely ) how the rate could be the same. I realise this sounds like a dreadful moan and I have never felt the need to write a review like this before, but I do think potential guests should be aware. The final time I spoke to a receptionist as we were checking out, in answer to her enquiry re. Was everything ok with the room, she was initially very hostile towards me, suggesting I was ‘ having a go ‘ but once she realised that I was not being in any way aggressive and merely answering her questions and pointing out things that would help the hotel going forward, she made notes and promised to follow this up…. I am still waiting to hear from them.

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Our rooms were not ready when we arrived so we had a beer in the bar. We were tired from hiking and there was no where to stretch out and relax. Room was pretty clean, but it looked like the carpet wasn't vacuumed too well, but was okay.

Avoid that place ! Very rude staff, room was not clean at all , Lady manager was very disrespectful , Food wasn’t great, DONT WASTE YOUR MONEY!!!