Sonesta Simply Suites Phoenix Glendale

Clean quiet great staff

The room size was great. Liked having the kitchenette. Like the large desk size. Felt safe. Price was right.

Could see signs of wear- chips in the stovetop, dings in the paint, etc.

Size of the room was great.

Dirty dishes

The signage and great staff.

N/a

The kitchen set was good, but the room and the carpet, beddings smells uncomfortable table. They can not provide you with welcome table water and toothpaste or toothbrush.

Mini kitchenette was nice . Our stay was overall good. Staff accomodating , location served our purpose.

Nice property

Absolutely the worst hotel stay of my life. Sundae, unsanitary, and service was atrocious. 1- you have to be buzzed in to get into the lobby. The parking lot is not well lit and there are homeless people in tents across the lot. 2- the room itself was dirty, mismatched, missing pictures from frames, toilet dirty and toilet seat cracked, sink dirty, bedding was dirty, towels dirty and stained, cheap alarm clock on the dusty bedside table was wrong. 3- Water pressure in the shower was low, and there was a wide open vent immediately in front of the shower which looked suspect. Floor was sticky when I got out of the shower. And the shelving was stained and dusty. The plus in the bathroom did not work. All plugs in the room Gfci rated. 4- loud, outside is the 17 and traffic was heard through the window. Patrons inside the hotel are easily heard, and people outside were loud. My window frame was broken and the screen was bent and not on the window fully. 5- I expressed my concerns with Expedia and requested a refund and that I was unsafe and leaving the premise. The hotel agreed to my refund. Then they changed their minds? Lisa at the front desk was extremely rude and disconnected my call. Will dispute the charge and warn anyone about this place.

Dirty tables, and towels had brown and red stains, but bed was clean. The halls and the elevator smelled like urine, and the third floor smelled like rotten food. Staff was friendly and parking seemed safe.