Extended Stay America Suites - Orange County - Huntington Beach

Easy access to beach

Clean and quiet

Cancel my stay

Room was nasty and smelled like cigarettes

This property is older than the pictures portray. Really in need of an upgrade

The carpet smells like it has been wet and let air dry

Room was dirty and smelled. Musty damp room with air conditioner on full blast when I arrived. Immediately cancelled room and was promised a refund . As a side note there is no breakfast just cereal bars and juice? In what world is this considered breakfast?

Value for room was descent.

Most the staff was far from friendly! The maids…were. Under the bed has not been cleaned in months. Stairway dirty with trash & cigarette butts.

The outer facility was dirty, especially at the entry. A daily hosing off could have eliminated that. I paid for a king room Th-Sun. When we arrived late on Th, the only king room smelled like a fire pit was going in the room, although it is a non-smoking facility. We asked for a different king room, but there were none available. We were moved to a queen room, with a "talk to the manager tomorrow". It had a kitchenette but no glasses, nothing in the cupboards. No coffee in the room, no coffee pot. It was not a clean room. The walls and doors had black dirt and handprints, the furniture stained, the countertops with permanent knicks and cuts in the material. The facility needs an updated over-haul. We were busy all days with family events, so stayed there only to rest our heads, and because it was a mile from the family events with no other hotel in the vacinity. In asking the front-desk for a credit between the price of the two rooms, they indicated the manager said to offer a 5% credit, which was not even the difference in the two rooms for the three days. The only positive was the front desk staff. The gal the first night was incredibly apologetic and helpful, and the others were helpful. Just trying to do their jobs.

Everything was up to our satisfaction. Did find 1 baby German Cockroach. Reported it to the front desk right away. No others found.