Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

The concierge was very helpful getting our room situation fixed

The rooms smelled like mildew. We changed rms 3 times due to them giving us the wrong room and the horrific smell. They gave us a humidifier to help

The staff were incredibly; always welcoming and lovely.

The food was really bad. We came to Mexico expecting to have good Mexican food, but we found nachos that were worse than gas station nachos, dry tacos, and there is only one location on site that has chips and guacamole as an option. The quality of all of the restaurants is very low; most dry, flavorless, or had gnats or hair in it.

Staff was friendly

The rooms smelled like mold. We had to move rooms 3 times in less than 24 hours due to the smell and also them messing up our room assignment. All the rooms that we had had a smell and they had to put a dehumidifier in the rooms

Overall the stay and the service and staff was excellent I will stay again.If you and your family need a vacation this is your best place.

When we arrived got in our room the bathroom was not clean very good seem that it was a Rush job. The night before leaving our reservation for our transportation got canceled by booking.com leaving us in bind to get transportation back to the airport that was not good booking.com side and receiving my money back I haven’t.. use booking.com to much to be done like this.

I didn’t like anything!

Adult side everything closed at 5/6pm forced to mingle with kids and my passport was stolen

Das Hotel war eine Katastrophe. Die Lüftung/Klima hat die Luft zum Atmen genommen. Sind in der Nacht auf die Terasse gezogen... Gar nicht zu reden von den Kakerlaken... Das Personal hat in keinster Weise gehlofen ein Ersatzhotel zu finden.

The staff here are incredible, they’re very friendly and always helpful.

I think the verity of foods were very little considering there were multiple restaurants.