Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Un agradecimiento especial a los chicos del FlowRider Xavier y Juaquin por su excelente dedicación en su trabajo

El hotel superó todas nuestras expectativas: una ubicación fantástica cerca del aeropuerto y un entorno paradisíaco que hizo que nuestra estancia fuera perfecta. El personal fue absolutamente increíble, siempre atento en cada restaurante y cada bar; realmente nos hicieron sentir cuidados en todo momento. La playa estaba impecable y la habitación era amplia y muy cómoda, ideal para desconectar y disfrutar del paraíso de Cancún. Nos vamos muy contentos y con ganas de volver, porque encontrar un lugar donde se combina buen servicio, confort y un entorno espectacular no es fácil.

Beautiful ocean to swim in and great restaurants

The fire alarm in our room kept going off, the app sucks and it is difficult to make dinner reservations as a group and you are almost only offered a 9:30pm dinner as a group

Instalaciones comodidad

El servicio pésimo del personal, mala organización, si te dan una reservation para las 930 y te toman la orden a las 10 , te sirven a las 1030 no te pueden estar corriendo a las 1045 con la excusa de que tienen que tener cerrado y limpio a las 11 pm Para el desayuno lo dejan de servir a las 11 pero a las 1045 ya no te dejan entrar. Siendo que estabamos pagando botellas que tenian a la venta fuera del menu de todo Incluido. En el servibar del cuarto te dejan 2 cervezas por dia y como 6 refrescos. La cafeteria tenia a 1 empleado para filas de 30 minutos.

The swim up bar was very convenient and friendly

My husband and I had a great time here. The resort was clean and the staff was amazing. Everyone was so accommodating to us. We were there for our anniversary so they comped a few things for us and gave us specials on things. The food was pretty good. The all day buffet was decent. We only ate there for breakfast but they had a good variety of things. We made reservations at different restaurants every night for dinner. The steak house was our least favorite and the Brazilian restaurant was by far our favorite. The steak house wasn’t terrible but we just weren’t super impressed with it. My only complaint would be that it was very noisy late at night but I think that had a lot to do with where our room was. We weren’t far from the main area with the restaurants and entertainment area and we were also right next to an elevator on the main floor. When we went to bed early a couple of nights it would be very loud outside until late. Thankfully my husband and I are both sound sleepers so it didn’t affect us too much. Just more of an inconvenience than anything.

The hotel was nice and clean. The staff was nice. Check in and out was quick and efficient. The views was beautiful and so was our swim out pool.

tooooo many mosquitos and bugs - pool closed too early to be an adult resort - food choices was not good - there should have been food available 24/7 - I came to Mexico and there wasn't a lot of mexican food at all!!!!!! There wasn't a lot of things to do on the resort - they didn't do a good job explaining the excursions and fun things to do.

Absolutely amazing. Every member of staff did their best. Food and drink The Best. Cannot fault this place.going back novemberx

Nothing . Beautiful place.

Very nice