Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Excellent

Las instalaciones, el hotel es moderno y esta muy cuidado Tiene actividades, un rio rapido muy divertido para todas las edades Muchas opc de restaurantes Zona solo adultos Cafeteria muy buena Muchas albercas Cuartos amplios..buena cama Lindisima la playa..a mi no me atrae Costa Mujeres pero aqui la playa esta muy bien.extensa arenas blancas

Todo muy bien Solo aclara para personas mayores muchas distancias a recorrer.De todos modos vale aclarar que tiene rampas preparado para discapacidad

They ran out of ice and the hamburger joint ran out of meat very disappointing

You have to pay for certain drinks. If they run out of a certain spirit, they do not replenish it immediately. I had to wait two days for a simple Johnny Walker Red label to be restocked in the bar next to the lobby. In most locations near the pools, mineral water is not from a machine and refrigerated, but from warm, gasless bottles. Although the service and ambiance are good, you have to wait a long time for specialty foods and reserve well in advance, rather than being first-come, first-served and joining a waiting list, as in other hotels. Buffette is 5/10 with plenty of variations of zuccini. Very often, I have to wait in line to enter. Rooms with pools are very nice, but if you get two, even when they are continuous, they do not communicate through a door and have to either leave the room or go around the pool to visit your other room.

The unprofessionalism of this property started the moment we walked in. No one came to greet us so i walked over to the main lobby check in. After waiting in line i was then told to go to another line to wait to check in for STAR class members. Of all the things the "STAR" class upgrade was supposed to provide, we got a restocked fridge and that was it. Two days in a row they couldn't make a reservation for us. I had to call two days in a row just to get the room cleaned and changed sheets. Every where we went we were told "No" or had to pay even more for simple things. our group was laughing that their favorite word is "No". Even conversing with the staff was unenjoyable. Nobody seemed happy to take care of you and it was a hassle getting anything taken care of. I brought money to tip everywhere i went but by the end of any interaction, I felt like i didn't want to give money for mediocre service. The front lobby bar was the only area i was greeted a with a smile and great service. I have been to 7 other All-inclusive resorts in Mexico and this was by far the worst all around. I have never felt so ready to leave and wasted so much money.

We had a fabulous vacation. Will definitely book at Planet Hollywood again!

This resort is amazing. It is the perfect size and when they say adult only section they mean it. You are nicely secluded and thw only.time you see children is when you have dinner unless toi are earing at one.of the asult only restaurants. We did Star Class and out butler was amazing Angel. He checked in every morning with a list of activites and where we would like to go to dinner. Definitely will be back

Tiene de todo y más... buena atención, comida, bebidas, buen Internet en todas partes, las chicas del spa suuuuper atentas, excelente atención en los restaurantes, te llevan tus bebidas a la piscina y a la playa

La arena de la playa es muy pesada para caminar pero la vista al mar es preciosa

Hermoso hotel, quizás sería bueno un teatro techado y que pongan mas presentaciones de magia o musicales estilo Broadway