Extended Stay America Select Suites - Des Moines - Urbandale

The place was not taken care of at all. The electric plugs were exposed and broken. The light fixture was missing the cord to plug in. My daughters bed was leaning down on the top side so she was laying almost with her head below her body level. I killed multiple german cockroaches so i was afraid to take clothes out of the luggage so it stayed in my luggage the whole time. And corporate only has one person working at most times. So there was really no customer service. And i understand the situation we are having with immigration and our borders, but they had refugees staying at the hotel that maybe they dont know the culture to well. But they had kids running and playing in the hallways and the parking lots with no control from the parents. It would have been nice if all this was said and advised before we booked that hotel. Would i stay here again No way. Not til they start cleaning up this place and fixing all the problems.

First of all, I would never recommend this hotel to any friends or family, or strangers for that matter… they had refugees staying there, they were loud and not considerate of others. One worker in lobby, refrigerator leaked, rooms have roaches, dip in the floor, plugs hanging out of the wall, bed was leaning to one side, no room service, continental breakfast consist of coffee and dollar store mini muffin and fig bar, and the list goes on!! Don’t stay here, pay extra for a 5 star hotel. Lesson learned for sure.

No hot water.

Positives: Good and quick service checking in and out. Negatives: Bathroom had what looks like used soap and lotion, had an odor left from previous renter, molds in the shower clog, overall room was humid, limited breakfast options.

I didn’t like anything about the property.

The hotel smelled so bad I could hardly stand it. There was trash, food and stains all over the hallways rooms and elevators. The price was just as expensive as my preferred hotels but this was the only one available when I booked.

I did not check in and try to cancel these reservations and my card still got charged so I'm currently disputing the charges.

Confirmation said check in until 12:00 it was ll:30 PM and no one at the desk. Front door standing wide open. Called on Courtesy Phone to bring someone to the front desk. No answer...just rang and rang. Called from my cell phone...just rang and rang. 15 minutes later someone finally came through the front desk in a hurry, as if she was just showing up for work. Wish I had taken photos. The carpet in the room was so dirty I had to wash the bottom of my bare feet before putting on shoes and socks. There was a sock in the corner of the hall outside the stairway. The bathroom was immaculate and well maintained but there was a device on the water source of the toilet that blinked a blue light randomly. Scared me the first time I saw it. The kitchen was immaculate but well worn appliances. The bed was comfortable with adequate bedding and pillows. Surprise there was no USB phone charge portal. I had to go buy a charging block at 5 Below.

Only minor issues like the bathroom sink was very slow to drain and the TV remote was only working intermently. Nothing major to make a complaint about. Room was quiet and I was able to rest comfortably both nights