MainStay Suites Chicago Schaumburg

Location

Run down, dated, trash overflowing in hall trash cans during the entire two night stay, had to turn in an id to the desk to leave behind in exchange for a hair dryer, only two towels for two guests and a little bar of soap and tiny bottle of shampoo, dirty, construction mess everywhere (looked like an OSHA violation), shower head was terrible and wouldn’t adjust, bed uncomfortably and squeaky, couldn’t hear tv over air conditioner, lobby phone didn’t work and nobody at desk.

The amenities were good and the size of the suite was pretty nice.

The place was very dirty, the guy at the desk looked very unprofessional and stank like an ash tray, the kay cards are obviously very old scratched up, there were multiple guests who were frequenting the hallways that made me feel like they were keeping an eye on us, one room in my hall had really strong marijuana smell coming from it, the noise in the stair well was like an electrical hum but it was loud enough to hurt my daughters ears

I always love staying at Mainstay suites. Its perfect location, everything you need. Laundry , gym, kitchen, large rooms, nice bathroom and shower🚿 The staff are also lovely. The woman there called Jasmine is just a gem. She goes above and beyond for you every single time. I was quite unwell towards the end of my stay and she helped me with an ambulance and she helped me walk around and really looked after me in any way she could. It makes the stay that much more pleasant having her there. Really good at her job for sure. I always love going back.

Nothing.

I always stay here when I come to schaumburg. Once I found this hotel, I haven't gone anywhere else. It has what you need. Big spacious rooms, very nice bathrooms, a gym, laundry room, free WiFi, nice tv, across the road from the mall and restaurants. Good pricing. What else can you need.

Nothing.

The location was great. The gentleman that checked us in was really nice.

The room was absolutely disgusting and clearly not properly cleaned or maintained. The walls and light switches were visibly dirty, and the overall condition of the space felt neglected. The microwave was literally taped together, and several of the kitchen glasses were cracked, which is both unsafe and unacceptable. The couch was covered in noticeable stains to the point that we didn’t feel comfortable sitting on it. The carpet throughout the room was also heavily stained. The TV in the living room area repeatedly cut out, making it unusable. The bathroom was in equally poor condition; the toilet seat was falling apart, and there was visible mold on the ceiling, which is a serious health concern. Even basic fixtures were broken, like the closet handle being completely missing. To make matters worse, in the morning we discovered ants throughout the room, especially around the windows. Overall, the cleanliness and upkeep of this room were far below any reasonable standard. This was one of the worst hotel experiences we’ve had.

The Managers was very patient and good listeners

The smell, the dirtiness from dogs

This brand used to be Hawthorne Suites by Wyndham. The remodeling they did with the granite counters, carpets, floors & decor back in 2014-15 is comforting to see hold up over time & this location has remodeling coming up under the MainStay Suites (Choice Hotels) banner.

The stench of dogs is over the top. The maintenance of the building needs full-time attention. The bathtub and kitchenette drains would not allow water to drain out properly.