Extended Stay America Suites - Chicago - Woodfield Mall

I thought the location in the overall area where the hotel was located was very nice

Walked into the room and there was something leaking from the kitchen at so there was a puddle of water as soon as we got into the room, cleaned it up woke up the next morning, and it was back could not find the source of the leak. Hotel staff did not knock and walked in on My Wife and I while we were in the room. People fighting yelling, throwing and hitting things in the hallway and the room next-door called the desk about the issue. Said they would look into it. The issue continued for another hour or two after the phone call.

It was clean room

N\A

Location

Gross, dirty, and loud people at all hours. Even at check in, had the clerk try and charge me 100 dollars more than what my price was from booking.com Had nasty hairs in my shower curtain from someone and more hair on top of toilet. Toilet is from 1933. So bad. So dingy and gross. The glass to the entry way doesn’t look like it’s been cleaned in years. Sleep with a bed sheet and pillows from what feels like a resale shop. TV is so small and dated, didn’t even want to turn it on. Place needs cleaning, gutting, and upgrading. Then when walking in, just these older people just sitting in the lobby all day. No clue what that’s about. I won’t be staying here again, ever. I’ll gladly pay more to stay at something nicer.

Big parking

Laundry was out of service

It was close to everything

The rooms weren’t properly cleaned. It had a bad odor and food was still in the refrigerator. They also have roaches. Which is why we didn’t stay and had to find another hotel.

All nice. As expected.

All nice. As expected.

Kind staff, pretty and involved General Manager, comforting suburban views from the windows.

It was quiet and that’s what I needed

Somebody was smoking and one of the other rooms and it was coming into my room. I was very annoyed. I never smoked in my life and I didn’t need that.