Extended Stay America Suites - Indianapolis - Airport

Location

The staff is not friendly, people drinking alcohol and smoking outside the reception area. The room was in poor condition. I don't recommend this hotel.

They have bed bugs!!!! Floors were not clean in the bathroom or kitchen area

No ice

Horrible

Our first room was dirty, unkempt, smelly, broken window, etc. Will never stay again

Driving up to the hotel it looks clean and invting, but when you walk up to the front door you see people standing five to ten feet awy from it smoking. Once you enter the hotel lobby it doesnt get any better. A sign over a little table informs the guest not to take all the breakfast snack bags. Walking down the hallway on the third floor it smelled dirty and of smoke. The room was a total disater. The door was loose in the doorjam so anyone with minimal effort could break into the room after you leave it taking all your stuff. the room smelled of smoke and I found the smoke detector disconnected and sitting on the counter. The TV was about to fall off its stand and the bathroom faucets had low water preassure. Avoind this place if at all possible.

I've stayed here a few times before and it was fine. This time I arrived to check in after having a room reserved for months, and no rooms were available (something about cleaning staff not showing up). The hotel employee asked me if I got the email, which I did not, but there has to be a better way for them to notify people who book through sites like this. I even looked up nearby hotels to book, and this hotel was still showing as available.

Pros: Staff members were consistently friendly and helpful Staff attempted to address concerns when raised Some breakfast options were available upon request Cons: Significant room issues: Initially assigned to an occupied room Security concern with unauthorized entry attempt Poorly maintained facilities (damaged mattress, non-functioning toilet) Noticeably unclean carpets Breakfast service was inconsistent and limited: Limited to instant coffee/tea on some days Complete lack of hot beverages on other days Smoking policy not enforced, with guests smoking directly in front of entrance despite posted signs While the staff showed good intentions with their friendly attitude, the hotel falls short on basic expectations of cleanliness, security, and amenities. The room assignment mix-up and subsequent security incident are concerning, as is the state of basic room maintenance. The breakfast service needs significant improvement to meet standard expectations. This property requires substantial updates and better management oversight to provide an acceptable guest experience. Rating: 2/5 stars