Extended Stay America Suites - Indianapolis - Airport

I didn’t get room even after confirmation , it may be booking .com issue

This was a very dirty hotel and lots of drug people hanging around..did not feel safe . Room was awful the worse ive stayed in. I do not recommend

Na

Cancelled trip right as I arrived

This hotel literally told us they were SOLD OUT when we arrived at 11pm after an entire day of travel... which you think wouldn't be a problem if you made RESERVATIONS months in advance. DO NOT STAY HERE. RESERVATIONS MEAN NOTHING.

I am waiting for a refund. We booked 2 rooms, but left after trying multiple times to find a room that was bearable. The first room smelled so horribly of animal urine, rotten foods, and general filth, that we asked for a different one. The second room literally had a chunk of old dried up dog poop on the carpeted floor & bug droppings on the bed. When we unlocked the door to the 3rd room, the t.v. was on and the beds had not been changed, with messed up clearly used and dirty sheets and the pillows were all piled onto one of them. The front desk said the cleaning staff was unavailable to finish fixing the room. The 4th room had the dirtiest tub I’ve ever seen. Do not ever get a room here!!!! It was the grossest hotel I’ve ever encountered. Ever!!! We ended up staying at one of the many nearby hotels.

Walked in to my room and it hadn't been cleaned. All the pillows were moved to one bed, but had been stripped of the cases. The blankets were gone from the beds, but the sheets were still there, disheveled like someone had just slept in them. Made me nervous the pillow cases and blankets were gone to be cleaned but not the sheets... 😬 There was also popcorn on the floor. They gave me a new room. The beds were made in the new room but we found a wad of human hair on the "clean" linens. I usually stay in cheap hotels and have low expectations. Not picky at all, and dont mind if a hotel is old and run down, just want the room to be clean. Never in my life have I walked into a hotel room for it to not have been cleaned upon arrival before this experience. I actually got scared that I mightve walked into a room someone was dtill staying in. Thats absolutely what it looked like. TThis room was $140 for a night... for how unclean and foul smelling this hotel was, it should've been a $60 rate. I can't believe I paid $140 for it. Would never stay here again.

It was my most terrible experience in my life so far. 1: No clean towel, the solution is to bring used one and let them clean it and give me back to me. 2: smell do bad, the hallway u can smell urine so badly, not just a bit 3: the bed sheet and everything are not cleaned, u can easily tell. 4: one of the bed wasnt prepared yet, being told it's still cleaning,but asked 2times, a whole day gone till evening still the same. Many many unbelievable experiences

Called to confirm checkin. Got there a few hours later and they closed up all the rooms due to a room service issue without informing anyone. Now I had to find a replacement hotel plan at midnight. Not recommended, poor communication.

Felt uneasy staying overnight. Smelled of smoke when we got to our room. Floors were dirty and so was the bathroom. Was way too tired from driving all day to even say anything about it in person. Definitely will not be coming back