Extended Stay America Suites New Orleans Metairie

We were given a room that was occupied. We opened the door to find a naked man in it. The front desk gave us a new room. That room had a package in it to replace the sink. I had to kill a roach on the table. The floor felt dirty. It was a really gross experience.

No hot water no trash can in the room dog urine smell in the hallways floors dirty stove dirty

The location was very close to food, dining, and entertainment. Located in a quiet area. The hotel was dirty. The lobby area, elevator, hallway to the room and the room was dirty. The floors don’t get mopped and rooms don’t get cleaned. I went to the nearest dollar tree and purchased bleach and fabuloso, and then clean the kitchen countertops, bathroom vanity, toilet, tub (dirt ring) and the leather chair. I also asked for a vacuum cleaner because the floor was dirty and had long stringy black hair on the bathroom floor and carpeted area. If the hotel and the room was clean I would have given this location five stars.

Wonderful stay

Our room had no hot water. When we went down to try and get our room changed the guy working the desk had to call his manager who then told us that they had no other rooms available. Eventually found out there were other rooms available but they had two beds instead of one and they wanted to upcharge us $40 a night to move to one of those rooms! We didn’t have hot water and they wanted to upcharge us to get hot water! We left and went to a different hotel. Hopefully they refund us. The entire interaction with the staff was not helpful and completely non-sympathetic. Stay somewhere else.

The sheets and towels were dingy. There were two remotes. 1 didn't work and the other work but had tape on it. There waw only coffee anr granola bars for the Gran & Go breakfast. There was a $100 deposit required yet wasn't listed in the fees on Expedia

close to where i was going

Nice property, but I had to go to Walmart to get Roach Spray, the roaches were bad..

I wasn't allowed to check-in early without paying an extra fee. I wasn't even allowed to use the bathroom 30 minutes before check-in. One night there was a roach crawling on the wall. Not having automatic doors in the front is dumb when people are carrying luggage. The heavey sping doors beat me up all week and bruised me twice.The breakfast wasn't much more than coffee and a muffin. There was no maid service for 4 days. The TV remote didn't work very well. The parking lot was trashy when I arrived and there was a grocery buggy in the parking lot all week.

Rooms were quite dirty. Cockroaches in the kitchen and bathroom. Their version of breakfast was granola bars and plain instant oatmeal.