Extended Stay America Suites Washington DC Landover

This was the worse hotel stay . Check in started at 3pm I arrived at 4:30pm the room I was assigned was dirty. They reassigned me to a different room the bathroom had a heavy smoke odor. I have allergies and asthma that it why I requested a non smoking room. The shower would not turn off And there were baby roachs crawling in the bathroom and the kitchen area . One of the staff did not show anything empathy.

Room was like a sauna because the hot water in the shower would not cut off. We let the front desk know and they said there was nothing they could do about it, and supposedly were sold out of rooms. Condensation continuously dripping from the ceiling. The room temperature felt like 90 degrees so we kept the bathroom door shut as much as we could and opened the window to cool the room down. We used towels to soak the water on the floor. The paint was bubbling and peeling off of the door frames. It was late when we checked in so we made the best of it. Glad to leave.

The Pictures I Have Of How Dirty The Rooms Are Is Beyond Ridiculous, Plus You Pay & Still Have To Put Down A Holding Fee For Them Dirty Nasty Rooms I Will NEVER Stay Here Again.

I checked in after 9 p.m. When I arrived in my room and tried to call the front desk to ask a question athe phone did not work properly, so I had to walk all the way from the end of the hall where my room was to the front desk just to ask a question The TV remote didn't have an on button, so I had to take another trip to the front desk to replace it. Dishes were not in the room, so I had to take a third trip to the front desk to pick up a bowl, plate and fork. It was not until that last walk that the person at the front desk said that if there was anything else that I need, she would bring it to me since she was younger. Why did I have to make that many trips? All that I needed should have already been in the room or mentioned to me at check-in.

The refrigerator rubber was torn, really big roaches AND baby roaches, non smoking room smelled HORRIBLY like cigarettes and other smokable substances and the tenants were loitering in the lobby area. I would not recommend this even for one night.

None

Place was dirty, there were burn marks in the floor, stains on the linens, we were told housekeeping only came in every 2 weeks and when I asked for a vacuum or even just a broom to clean my room myself I was told they didn’t have any. We left after 4 days of the 11 we initially booked.

This place was dirty. Chipped paint in the shower, mold all over the ceiling in the bathroom Someone was able to get access into my room without my consent. Homeless vehicle camp out in the back parking area.

Good day I have a very unpleasant experience I came back into town for the night and when I arrived after booking online I went to the Hotel. The 1st room smelled just like a dog and the floor was sticky. I go back downstairs let the attendant know of the situation with the room and she changed it to another room. By this time I am now tired and ready to go to sleep upon entering the room it smelled but not as bad I used air freshener took care of that then when I went to go lay down the blanket had blood on it the pillow had blood on it the fire alert system was hanging off I put it back the overall experience was not good I went back downstairs to let the attendant know about now this room and she told me to contact the manager in the morning I did and they told me to leave this with you all to handle. I would like to have a refund for this terrible experience please. Thank you in advance and I hope you all do something with that Hotel to Insure that no 1 else has an experience such as I. Have a good day

Bug infestation