Extended Stay America Suites - Minneapolis - Woodbury

ABSOLUTELY NOTHING

Definitely did not look like the photos. Very outdated and dirty. My water was shut off without notice and when it was finally restored it was cold the entire weekend. I would not recommend this hotel. It was a complete waste money

Location

Old, not updated, key didn’t work, tv remote didn’t work, toilet wouldn’t flush

Person at the reception made our day; he was friendly, welcoming and very helpful.

The hotel is at the rating level it has on Booking; met the expectations

Location. Next to various food options and close to my final destination.

Property was definitely under construction. Pet fee not stated at booking or anywhere on website. Most comparable hotels charge between $30-$50 flat fee. This place was $25 per night per pet. An extra $100 I wasn’t planning on. Bathroom door opened outwards and against the kitchen island. Carpeting in hallways and room was stained. I will say hotel staff was cheerful, polite and helpful.

Desk clerk caused us to cancel two nights stay on May 16 and 17!! Never been treated so rudely after hundreds of hotels. She must have forgotten WE were pay the hotel for a service, not the other way around. We cancelled and walked out.

Friendly staff

Rooms not cleaned at all, bugs, electronics not work, paint falling off the walls and shower, stove looks like it can burn the place down.