Extended Stay America Suites - Minneapolis - Woodbury

Good

Not so good. When we got back from our concert we couldn’t get back into our room. The room keys were deactivated and when we got them reactivated the attendant was very rude. When we got back to the room our door would not open and was sealed shut and when we finally got in it was a concert from down below the whole night. There was a group of guys grilling and drinking beer and playing loud music from 12am until 740am when we left to return home. I understand it was the weekend but the attendant could have enforced noise ordinances for the rest of the tenants.

I booked a room around 1pm on 26 Jul. We needed to be at a friend’s house (surprise party) by 3:30 and were not able to check in before our event, so we had to wait until the event was over. Unfortunately, it was past midnight (was 2am). We tried to check in, but the person at the front desk told me they sold the room and added even if they had the room available, they would not be able to check us in since it was past the date of my reservation. I showed her my email confirmation, the booking, and asked how could she sell the room if I already paid for it? She said again she couldn’t check me in since it was no longer the 26th, it was the 27th. (I have checked in at other hotels past midnight so I don’t understand the issue.) Anyway, she suggested I check out another extended stay down the street (not that she offered to call or anything). It was clear she wasn't really going to be helpful. Since she could not check us in, I requested a refund. She asked if I booked directly through them or through a third party. If it’s a third party you need to take it up with them she said and walked away. It was about 2:15am by that time, NOT the time to be looking for another hotel room! This issue was not only extremely inconvenient, it could have potentially been dangerous to be out looking for other hotel accommodations at that time. I called my friend and we were able to sleep on the floor at their house.

Staff were great, we stayed on the 2nd floor but the whole floor smelled like animal urine. Our room met our expectations with the exception of finding old food in cupboards.

Animal waste smell on 2nd floor.

Absolutely filthy! One of our party ended sleeping is his car as there were short curly hairs and what appeared to be mouse droppings in the bed. Every surface was sticky. Couldn’t wait to leave!

I felt extremely uncomfortable walking to my car alone, even during the day. I would make my boyfriend walk with me after my first time alone.

It was clean and conveniently located.

No breakfast to speak of, packages of oatmeal, hot water, and coffee (which had to be refilled at my request) The listing said Breakfast included, oatmeal out of a packet is not breakfast, no muffins or toast, no eggs, breakfast meat, etc. When the listing says breakfast, I expect breakfast. If it is continental breakfast, say so, and my expectations wouldn't be decieved. For the price I could have stayed elsewhere and gotten breakfast, which would have made the price reasonable.

It’s dirty

The hotel is old and smells a lot like mold. The wall paper/paint is bubbling off the wall. The sheets don't fit the beds. No breakfast of any kind. The room smelled like it had been closed forever right after getting very wet.