Candlewood Suites - East Syracuse - Carrier Circle by IHG

Registration Manager Rasheka Dennis, was the most horrible person I ever had to deal with at a hotel registration desk ever. Very, Very rude, unrespectful and not professional at all. Unfortunately, couldn’t walked out of the place because all hotels in the area were booked due to back to school weekend and county fair. I will never ever again will stay at that place. My bad review will go to any media available. She made me have nightmares all weekend.

Location Cleanliness Room setup was comfy and efficient

Outside door to hotel was not locked Had issues with hotel room door lock also Ice maker did not work

The staff I encountered was pleasant.

The property was extremely noisy. I couldn't sleep because I could hear people talking down the hall the entire night. My curtains did not close, so my window was open to the parking lot, which made me uncomfortable. There were guests smoking marijuana nearby, which smelled up the vicinity. The room I reserved did not match what I got upon check-in, and some of the furniture inside the room was very stained.

First of all, I read all the previous reviews and comments stating that the reception staff was horrible, the hotel was filthy, the rooms were shabby, yadda yadda I did not find this at all. I was a little scared to make the reservation, but I wanted something more affordable for this stay in Syracuse and decided to risk it. I'm so happy I did. The receptionist, Ms. Dennis ( I can't remember her first name) was phenomenal. So personable, happy, and accommodating. She was wonderful. I entered my room and was pleasantly surprised at the size. It had a more than adequate table space for my family to have breakfast and dinners. The bed was extremely comfortable, and my son, who slept on the sofa bed, said that it was comfortable too. In fact, I slept better in the hotel bed than in my own at home. I used the fitness center. It was small but they made the most out of the space. Two work out benches, weights, and cardio equipment. I was happy to see a Bosu ball which I have been using in my preseason ski workouts, so this was an awesome find. All in all, we really liked this hotel, the location was great, 15 minutes to everything we wanted to see, OnCenter, Destiny Mall and the Rosamond Gifford Zoo.

The hotel greatly needs updating. It was clean but due to the sort of outdated furniture and furnishings, it gave the look of being dirty (it wasn't). The curtains got stuck after we closed them so we never could open them again, lol. We didn't call the desk about that. Also, I used the coffee maker but the carafe was actually too small to make contact with the trigger that lets the coffee drip down so I had to hold the carafe up to the trigger the whole time it was brewing. I also did not mention that to the front desk, why bother. The coffee came out great anyway---plus if it didn't, they serve free coffee and tea all day. I can't think of anything else I didn't like and neither can my kids---my son and his girlfriend had their own room under their own reservation, and they had nothing but the same comments as me.

While the rooms and equipment could definitely benefit from a refresh and update, the clear advantage of this property was the customer service by both the staff at the front desk and the housekeeping staff. Prompt, courteous, capable, and available. Great! But the room assigned to me needed a redress and was missing a few relatively small but important items for me. There was no hair/blow dryer in the bathroom so I had to get one brought to my room by Housekeeping. There was no stopper for the bathtub so only a shower is possible, not a bath. The Air Conditioner was on in the room when I arrived at a very cold temperature. So low that frost had built up inside the readiator unit by the window almost an inch or more in thickness across the entire unit. When I turned the temperature up to warm the room, all the ice melted out onto the floor. I laid down a towel to catch the water, and the yellowish brown dirt and grime of the carpet stained the towel. ☹️ Overall, the room needs a good refresh, but my "good" rating is for the staff. 😉

Our handicap shower had great pressure, but the water sprayed on the wall which created mold. The lobby/entry floor had a perfume scent that was intentional, but much too strong.