Kings Inn & Suites Mason

Unacceptable being an understatement. I selected to pay at hotel. They tried to charge me anyhow. There wasn’t sufficient funds on the card I had it on the when they tried to charge me. So, I kept trying to call the hotel to confirm I had a place to stay on my trip. No one would answer. 7 calls and no answer. Yet, my hotel showed booked still. So, we showed up that night and she said my room was canceled. The app still showed I had a room and I received emails asking me to give a review for my stay. Well, here it is. The woman at the desk would not honor the price I had booked for the hotel despite explaining what had happened and the confusion. I was traveling with someone and their room was also cancelled. The woman at the desk told him that his credit card was declined. Both of us were met with zero concern for our situation and what happened. She just stated to us that we could book a room for $40 more than what we had booked it for. We ended up leaving and taking our business elsewhere. The fact that no one answers the phone and they won’t make things right when there is an error on their end is unacceptable and raised red flags. It is particularly obvious that this issue is with the hotel and probably a standard practice due to the fact that both rooms were booked through different booking apps. I would highly consider rethinking this partnership.

They need to cut the grass around the property

The room was very clean and the beds were comfortable.

Nice clean motel we will be back

overall was a good room

Feels like a secluded area with the wooded like road to hotel.

This property had taped up window, I saw open windows that had no screens! The lobby area had area fans cooking the area and the outside temperature was 92 degrees! There was no working air conditioning in our room! I saw a bed bug in the new room on top of the bedding! I couldn’t stay there!

We got to the hotel at roughly 10:30 at night. Everything went fine we walked into our room and we are actually generally really excited for what we saw. But once we got into unpacking and getting our stuff ready it just wasn't as great as we thought it was going to be. The pull-out sofa bed was absolutely dirty and disgusting like nobody's ever looked at it.. spots on the floor where it looks like it hadn't been vacuumed and cleaned and sometime. Found dirtiness and hair in the bathrooms which should not have happened. There is mold on the picture in the bathroom. The batteries and remote control are all corroded.

Courteous staff.

Its disgusting there. Trashy and everything. Its creepy and sketchy. My kids were scared and they was only there 5 minutes. The energy is bad. Most of the stuff did not work. Oh and dont forget the cockroaches and other bugs ALIVE AND DEAD!!!!