Extended Stay America Suites - Columbus - Dublin

It was quiet but in a very good location. Plenty of parking spots.

I didnt like how it didnt have much variety for the breakfast.

Clean room and friendly staff!

The overall customer service is terrible. Each shift does not want to help you. If you ask for service on first they tell you to wait for second due to housekeeping. If you for service on second shift they tell you to they are washing for housekeeping and have nothing. And forget about third shift. You should have no request of any kind between 11pm and 7 am. This was told to me repeatedly from 3rd shift. I work late so sometimes it is my only option especially since it can be two weeks before mandatory room service. With 4 towels and 2 wash clothes, that can be challenging for the very person who pays their salaries. Without customers they would have no job. Yet the customer service across the board is lazy, rude and passes the buck with no resolution. I am glad you’re selling. And it was no shock to me. Management is everything and there obviously is none here. As to every excuse not to serve the customer was met with talk to manager Whitney. She knows and doesn’t care.

Location

The smell was not pleasant

Staying at the Extended Stay in Dublin Ohio is a really great experience Whitney was very professional and great to work with on setting us up with a great room.

Friendly staff, clean rooms.

Nice

Front desk lady was nice, and it was thoughtful to have snacks in the room, but there were nail clippings on the floor when i got to the room and included breakfast was coffee and nutrigrain bars.