Springhill Suites by Marriott Warwick

The staff member at the desk was exceptional. He made what could have been a difficult situation right. I booked and paid through booking.com. when I got to the property the reservation was there showing I paid but there was a virtual card from booking.com that was declined. The staff member did the right thing and gave me the room knowing that I had already paid. He went above and beyond to make this right. Thank you.

Issue with booking.com

Breakfast was good

Rooms need updating, TV mounts need replacement, Bed was too soft

Keira at check in was wonderful and friendly.

We found all of the front desk clerks to be very friendly and accommodating. Their breakfast bar was excellent and one particular young man who managed it for several days was exceptional, accommodating efficient, and very pleasant.

Dated hotel, needs some work Shower curtain and caulking on tub mildew Vanity lights went out last minute before we left. No big deal. Donovan who handled the breakfast bar and did an excellent job at cleaning the elevators

Absolutely it’s the worst Marriott property at which I've ever stayed. I’m a loyal customer, a Gold Elite Level with 22 years Marriott Membership. I just experienced a nightmare stay before welcoming the Labor Day last holiday weekend! There are some very dangerous hazards of the injury to the customer in Room 408 and Room 418, and could not be passed the check before offering to any customer. My hand was hurt when I hold the steel handle to close the slide glass door of the bath room, because the steel handle never be polished to smooth surface, instead of full of steel sharp thorns, spikes and prickles. After moving from Room 408 to Room 418, in addition to the same dangerous hazard of injury still exists, and the slide glass door is very difficult to close and open. The sink was blocked and water was very slowly running down.  The worst thing, the air condition was very noisy because of broken plastic grids/blinds. I was Not able to get any sleep. I called front desk at 1:25 am 9/1/25, Labor Day early morning for more than 5 minutes, but no more response. The worst problem is the management of the hotel. The manager Mr Sharod Beach don’t care about customers and ignore their complaints and concerns. I’m so disappointed the way the manger treated me, a loyal and long time Gold Elite Marriott Member, and the way he respond my complaint. I still received NO response after 8 days though he knew my complaint after the Labor Day. My several previous experience with Marriott family hotels was that a Director of Customer Service or a Manager of the Hotel would not only gave me a prompt response after I expressed my complaint, and also offered me some compensation showing their apologies. But this manager Mr Sharod Beach is quite calm! Even after 8 days! No any response and ignoring customer’s complaints and request! What an arrogance and conceit manager! This hotel needs an overall improvement, both from the hardware and maintenance of hotel, and from the management as well, especially need to improve customer service! The manager of the hotel is the key! As a matter of fact this was the worst Marriott I've been in. Why could Marriott’s family accept this kind of ridiculous low quality hotel to ruin Marriott fame!