Springhill Suites by Marriott Warwick

Breakfast was good, although I didn't eat much. It all looked rather good.

Not much

My experience at the SpringHill Suites by Marriott Providence West Warwick was nothing short of frustrating and disappointing. I stayed for four days, and from the start, there were issues that no one at the hotel seemed interested in addressing. First, the in-room refrigerator froze and ruined all of my groceries — a significant inconvenience, especially during a longer stay. I reported the issue promptly, and the staff took down my room number and phone number, assuring me that a manager would follow up. That never happened. I waited for hours in my room expecting someone to come by or at least call. Nothing. No manager, no staff, no communication. When I checked back at the front desk, the desk clerk simply relayed a message that management would be reducing my bill and offering 5,000 Marriott Bonvoy points as compensation. As of this review, neither the discount nor the points have been applied. This lack of follow-through and avoidance of direct communication was incredibly unprofessional. It felt like the staff was only willing to engage with guests when things were going smoothly — anything outside of that, and they disappeared. That’s not how hospitality should work. Hotels have one fundamental job: make every guest feel welcomed, respected, and valued. It shouldn’t matter if the stay is paid by a company or out of pocket — every guest deserves attention and accountability. Unfortunately, that basic standard was completely missed here. I won’t be returning, and I can’t recommend this location to anyone — especially business travelers who expect reliable service and professional communication.

The staff at this property was friendly so this is not a reflection of our interactions with them. However, this property is in desperate need of some updates as the facilities are worn down beyond repair. The entire hotel smells of must and mildew, particularly in the rooms themselves. There are no exhaust fans in the bathrooms of the rooms (which likely contributes to this problem) which made the room quite uncomfortable when we showered. Also In our room the ceiling was peeling and pieces fell on us during our sleep. Most concerning, I booked a room for another relative who needed ADA accommodations and upon check-in, she was told they did not have one. We were not onsite for a long period of time but if we had been in town for a second night, I would have asked for a refund and to switch hotels.

Great property and service. Our room was cleaned daily and looked great and was very comfortable. Lighting near the bathroom sink could be improved. Loved proximity to shopping as we were buying things to move my daughter into college. Thank you!

Very nice place, excellent breakfast.

This is our second time staying here this summer and it has been great both times. Staff is very friendly. Check-in/check-out is quick. The breakfast has good options and is satisfying. Overall, this will be our go-to when visiting RI.

checkin was 3:00 pm. arrived 3;30. room not ready. just nothing at all that distinguished this property. compared to other places that bill themselves as suites this was bare minimum. not bad, just nothing special. would look elsewhere if I returned to the area.

Very good And staff very friendly

Bed was comfortable, coffee was hot, breakfast great!