Springhill Suites by Marriott Warwick

Everything thing was great

La chambre, les lits, la tranquilité de l'emplacement, le personnel très symlathique.

Le petit déjeuner n'était pas assez varié

Room was moldy and musty felt like I was at a cheap hotel

A trip to remember

I was traveling with my toddler and infant, and the conditions in our room raised serious issues regarding cleanliness, safety, and overall guest experience. Upon entering the room, we were immediately hit with a strong smell of mold. The air felt damp and the carpet was moist, which made the room feel uncomfortable and raised health concerns—especially given the age of my children. Additionally, we found an old hairbrush left behind from a previous guest, which is completely unacceptable and suggests a lack of thorough housekeeping. The room remained humid and musty throughout our stay, and all furniture and linens carried the same moldy smell. This was not only unpleasant but potentially hazardous to the health of my family. Even more concerning, the door repeatedly jammed and was difficult to open—a potential fire hazard and serious safety issue. To make matters worse, the pullout couch mattress was in poor condition, with the springs pressing through, making it nearly impossible to sleep on. I chose SpringHill Suites because of Marriott's reputation for quality and comfort, especially for families. Unfortunately, this experience fell far below those standards.

Two tvs only worked but not really, Netflix always lagged. Pillows weren’t great, housekeeping threw away stuff that wasn’t in the trash can and never vacuumed even when asked. Overall average stay.

We stayed 5 days 4 night . We liked this hotel . Pool hours were good . Food wasn’t bad . Staff was excellent. Definitely would recommend this to family and friends .