Sonesta Simply Suites Nashville Brentwood

William and Joshua were extremely kind and helpful during our visit. We look forward to seeing them again in the near future.

staff was very nice and friendly.

undergoing renovation. Not mentioned. Room walls, ceiling, floor dirty, door stuck badly (I am on a walker so a big deal). No handicap automatic door access to front door. Overall dingy and not well maintained. Door threshhold missing, carpet in hall worn/dirty. Needs serious maintenance. Parking access - one door in and out. Minimal handicap parking. No additional doors to go in and out.

It was conveniently located close to my job.

It’s smelled like smoke everywhere. There was construction going on inside the hotel. You can tell this place is not kept up very well.

Room was musty, a/c was pitiful, set it to 68 slept out from under the covers all night.

a/c could work , shower wouldn't was the soap off no pressure, room smells musty.

The staff was friendly and professional

The tv is outdated and the phone did not work in the room. It also had a bad odor in the room from the air conditioner.

Na

No ice machine or filtered water dispenser available.

My reservation was paid ahead for 8/11/-8/14, in full. I called a week in advance and spoke to Kendra and William. William confirmed my room selection was a regular queen suite. We had a 2.5 hour drive from Alabama and decided to wait until the morning of 8/12 to arrive. At that time I was told I chose a wheelchair accessible room and it was the only one available anyway. And also my room went back up for rent when I didn’t check in on 8/11. Room 109 was so hot, white powder stuff on the furniture, and construction men working all down the hallway. I stayed about 5 hours and loaded my dog and drove 2.5 hours back home to Alabama. I called the office and checked out same day. No refund offered. Nothing to make it right.

Seemed OK from outside appearance. Staff was nice & helpful. They were very accommodating. However, the room was very run down, tired and rough. It was an OK place to stay, but the room being outdated and needing a lot of attention. Old, musty feel. There were renovations going on, plastic on carpet in hallways & stairs. There was a huge, full & open garbage bin in the hallway between my room and the stairs/elevator - and I was real close to both. Bin was there - full - in the second floor hallway for most of my stay. It was a good deal and now I know why. I should have paid more for a better place to stay. I would not have let my family stay in the room due to the condition. After 1 day, I thought of asking to change rooms, but decided to just stay where I was. I have stayed in Sonesta's before and they were great. This one did not meet my average expectations of being in good condition, clean and comfortable. I went for a "good value", but it was not a good decision.

Quiet area