Sonesta Simply Suites Knoxville

No one was at check-in. We’d called ahead to make sure we could get in our room because we had a wedding. She ended up allowing us to but copied my and my husband’s drivers license before allowing us to stay in the room. Then she wouldn’t give it to us the next morning. In today’s world of fraud this is very troubling. The room had cracks and the walls, mold in the bathroom and was not very clean. We had no choice because we had to get to the wedding. When I called bookings.com the next day for help with my $450 Gaylord reservation the next night, I was hung up on, called back and never got a person, and no messages were returned that I submitted online. I am not getting the emails with the pins, so I cannot access anything. This hotel service is horrible- the only reason that we use it is because it gives us Sounthwest points but we are looking for another card and airlines just because this hotel partner is HORRIBLE!

I had a great stay

The room had mold smelt very musty. They have moisture issues.

Clean, friendly and helpful staff. Convenient out of the way place to stay in West Knoxville.

We arrived for check in a little after midnight. There was a line of people at the front desk. We had a reservation for 6 rooms. Once we got up to the counter it took 50 min to check in. The front desk attendant was incredibly slow. When we finally got into our rooms they were dirty. The shower and bathrooms were covered in hair, the water was cold, and the room was smelly. Additionally, there were many mosquitoes and bugs in the hallway. We could not wait to get out of there the next morning. We will not be staying here ever again.

The staff was so nice and attentive at all hours, very nice a pleasure to deal with.. If you are traveling with pets it's a great option

check in was super easy and quick hotel was quiet and the room had a full size fridge and little kitchenette which i didn’t realize upon booking which was super cool. it was a great value and a comfortable stay.

The supposed queen bed was a full size bed which my feet hung off of. Also they charge a deposit and charged my card and extra 150 for makeup on two towels! I stayed 2 nights. Plus they already have my 100 deposit.