Sonesta Simply Suites Knoxville

Humidity smell and bed uncomfortable

Place seemed dated and not real clean, chair was completely broken and wouldn’t even work to use, should’ve been in trash.

Rooms smelled. Shower was awful. A/C was very noisy. Rooms VERY old and falling apart in areas.

A very affordable and clean hotel in West Knoxville. My go-to-place when in the area.

The property itself seemed adequate, but after having paid in advance I was NOT ALLOWED to check into the room Id paid for. I had my credit card with me, a valid TaN license, and even a passport, as well as my confirmation info. But I was denied my room and out my money because the credit card (that I had already used to pay) had a relative's name on it.

This was the shabbiest Sonesta Suites we’ve stayed in and has made me reconsider booking at the chain again. The front desk clerk was kind and professional and the bed was comfortable. Other than that, our stay was disappointing. The hallways were dingy and hadn’t been vacuumed recently. Carpets are stained. The elevator had a terrible odor and the floor was dirty. Our room was shabby, in need of plastering and painting, and poorly lit. We checked out a day early.

I called to confirm my appointment, since I was driving in from Memphis, which is almost 6 hours away. I got the run around and hung up on about 4 times. Finally, I called Hotels.com and a young lady helped me out and got it sorted out in short order. The hotel was not great. There were probably 15 commercial fans on the ground floor drying something...

Overall, my stay was fine. I really enjoyed the rooms having a full-size refrigerator a cooktop, a microwave and a dishwasher as well as plates, utensils, and cookware so if I had chosen, I could have cooked in the room though I only use the microwave and refrigerator. The refrigerator did have an icemaker which I was very pleased with. But the room had previously been smoked in even though there were signs up everywhere saying smoking was not allowed, and there would be monetary charges or some sort of consequence for smoking I can’t recall exactly. As a non-smoker and someone who does not care in the slightest for the smell of cigarette smoke, I did not enjoy that aspect of my room. The room was not the cleanest I had ever stayed in, but it did seem to be clean in the important parts, the bathroom, the bed, and the kitchen area. It was just some of the Door jams and such had a lot of built up dust. I also think the carpet could’ve been cleaner. The staff were very polite. It was well located for my needs. The convenience of the kitchen would be good for many people. I only stayed two nights and overall it was perfectly average. It was a good price and fit my needs the smoke smell was the thing I was at least happy about. Another thing I didn’t know about before going there was they charge a $100 deposit for anyone further away from the hotel than 50 miles. Anyone closer than 50 miles has to pay $200 for a deposit fee. You should get it back so long as the room is clean.