Sonesta Simply Suites Knoxville

I have been waiting an hour to be checked in. No one has ever came to the front desk.

Rooms were very low quality, very run down. Killed 3 cockroaches the first night, didn’t stay the second night. Everything felt gross. Wouldn’t ever stay there again. After a little fight they returned my second nights charge. They didn’t seem to think cockroaches were that big of an issue. And this was for $200 a night.

Very clean room. Poor gym. Safe neighborhood. Would stay again.

In the 5 hours I was there I saw the rooms were outdated and spider webs were in corners and window.

Rooms had windows open and people were smoking pot. Also we saw bugs crawling up the walls. We left after seeing the bugs.

This is an older property, but it definitely felt dirty and smelled. Holes all in my curtain, no hand soap in bathroom or trashcan, no hair dryer. Walked around without shoes in room & bottom of my feet were dirty. Bed slept fine & A/C kept room cooled.

The room was deplorable. Toilet leaked sewage when flushing, could be Wax O-ring was placed in the 70's and just worn out. Dirty, Filthy walls, Black, Yellow and Brown Mold. Refrigerator was rusting. A/C control from 1950 bypassed so I had to look at the metal rigging that was connected....bad move - the black mammal hair that clogged the air filter was everywhere. Took the staff twenty five minutes to get us signed in, I guess that what it takes when you only use one finger and a 1970 computer program. We checked in and out so fast, the luggage jumped into my car. I ask for a full refund or at least partial. They charge me almost 100.00 more that the quote, I did not sign the bill and refuted the bill with AMX. I also wrote Sonesta the letter Attached and sent it also to Hotels.com and AMX. Run Forest Run - this one needs to be imploaded.

We had to swap rooms because of a noising ac unit, toilet did not flush well, elevator was out of service part of the time and towel rack fell off the wall.

The description indicated that I would have an accessible room with a roll-in shower. When I got to the property, they had a room with a bathroom with only a tub. I have been misled by Expedia. I am entitled to a refund for this night’s stay.