SpringHill Suites by Marriott Houston Brookhollow

Check in was easy. Room was very spacious. Ice machine leaked water in hallway the entire stay. Housekeeping never came to clean room or replenish towels. We found ants all around the kitchen sink by microwave upon check in. When we asked for more towels we were told they didn’t have anymore til the morning. When morning came front desk was rude saying we should have towels after we sat the used towels out for housekeeping to pick up. We had to clean and empty our own trash.

Nothing. No snacks, poor breakfast, indoor pool was closed all spring break, ceiling was falling apart

Everything

I had a short visit— I was comfortable and was able to get a good night rest—everything was good 😊

I was not displeased with anything

Check in/check out was easy.

When we arrived the room had trash in the sink, no toilet paper. The pull out couch bedding was dirty. We had to ask for extra blankets 2 different times. Also aat the end of one of the beds, it felt like there was a hole in the subfloor. We were on the 3rd floor so it felt unsafe. Also the elevator made a weird noise and we did not see a sticker of last inspection

I don't usually write reviews for hotels but this one was extra bad. We were first given a room that smelled very bad and they changed our room to another. The pool was closed and it was indoor. The front desk person wasn't there half the time, for checkout, I stood there for 15 mins and no one came out so I just left and called them after. We were asked if we wanted cleaning services and we said yes, the room was cleanes once after many attempts of asking for it for an 8 day trip. Breakfast was probably the worst breakfast ive ever seen with a hotel offering two options for hot food and 2 cereals with the typical bagels and muffins. I'm always a marriott guy but definitely the worst Marriott ive ever visited. Overall, giving 2 stars and that might be generous.

Enjoyed the stay

The first room, the bed didn’t have a sheet on it. They changed my room, however, the bathroom light was out and it took an entire day to change the fixture. The phone chord had a short in it. I had to go downstairs to check with front seat. Housekeeping never cleaned our room. Disgusted!

My reservation 2 queen bed/sofa bed was not available. Rooms were dirty. A/c heater not working. I got charged security deposit $160 that was not stated.

Outside of hotel looked older, which I was not expecting. First room we were giving had an unbearable mildew smell as soon as we opened the door. I immediately asked for another room. Second room smelled better but still had a stinch. The hotel itself had a weird smell that we did not like. The toilet clogged and we had to plunge it ourselves and water filled up in the tub while we showered. There was clearly a plumbing issue in that room and probably the whole hotel due to the smell. The room felt old with a few minor updates. I did not like this place and will never stay here again. I paid $170 and feel like overpaid. This hotel does not deserve to be over 2 stars.

All good but pool and hot tub out of service.