Sonesta Simply Suites Plano Frisco

Good value for the price. One thing that needs an upgrade is the charging options - there are no USB plug ins for charging - seems very old fashioned.

Very nice hotel, even had a small kitchen to make meals there, that was very nice!!

Location was okay

Facilities were horrible. The room smelled like mildew. They would not move me to a different room. The AC unit was a unit on top of a unit. Hair was on the bathroom wall. Never even stayed there. When I went to grab my things, there was a domestic dispute in the parking lot with a couple of cop cars and EMS. Ended up crashing on a friend's sofa.

The property was nice and I was very comfortable.

When I first walked in, I saw a customer and staff arguing because the staff went into her room without asking or notifying her first. Then a lady from there called my sister but she didn’t answer because we were traveling and she missed the call. When my sister called her back a few hours later, the lady told her that she was taking $200 out of her account for a hole in the wall. My sister told her that she did not see a hole in the wall before she left and asked the lady to send her pictures of the hole. The lady never sent her any pictures and took $200 out of her account along with the hundred dollar deposit. My sister then went to her bank and told them what happened and they reverse the charges. The next day, the lady took $200 again for my sister‘s account and never sent her any pictures. My sister went back to her bank and told them again what happened and they reverse the charges again and blocked her account. This is called fraud. I was very upset. I will make sure I let my family and friends know not to visit this establishment.

Had an overall great stay. Room was clean and staff was nice and helpful. Room came with everything as advertised. Laundry is payed by an app that has you add a minimum of $10 so if you're only washing one load you'll have an unspent balance that won't be refunded. Other than that my stay was enjoyable and comfortable.

Nice and quiet

A

I was very surprised with everything in our room. It had everything we needed.

Stayed with a pet so was ok for the price but little dated