Extended Stay America Suites - Madison - Junction Court

It’s ok

The balcony

No wifi AT ALL. If you want to go to a business meeting smelling like weed or cooking smells after walking through the hallways, this is the place for you! The microwave in my room was filthy, no utensils, plates, soap or paper towels one would expect from an extended stay hotel (they provide no services or basic amenities; the covid excuse is a sham). No security cameras in the parking lot. I feel sorry for the employees that are left holding the bag. Management is pathetic and could not care less. Do yourself a favor and stay somewhere else.

Nice clean room with comfortable bed and good reception on the TV. Room had a small kitchenette. Good if you were staying a longer time. I only spent 2 nights. Place was reasonably priced and close to where I had to go.

No complaints.

Customer Service

Clean and safe, staff is friendly. Thank you.

I would stay again .

The room I was initially put in, the tv and phone didn't work. The staff was helpful and I was switched to another room. The second room was carpeted which I preferred the wood laminated floors in the first room, due to pets being allowed in the hotel. Carpented rooms are kinda gross for that. The drawers need cleaned out better. otherwise, the room was clean.

The staff. Polite. Clean, cheerful, friendly. The rooms. Large, clean, well maintaines.

Just ok

My stay at this facility was shortlived. I had to book my family in another facility as the facility cleanliness/environment was not conducive. 1. There was no attendant at the front desk. They were habibating in a "employee break room" and another guest had to knock the break room door to alert them guests needed to be checked in! 2. The smell of weed was terrible. This caused our son to have some inflamtory....the stench of weed csrried all the way to the elevator and into 3rd floor 3. Our room was not clean and stunk... Very bad experience overall and i will never again book my stays at Extended stay brand of hotels.