TownePlace Suites By Marriott Phoenix North

Friendly staff, accessibility ro the freeway.

The room was nice and comfortable, but there was a mild unpleasant order in the room. The breakfast and staff were all very nice,

TV didn't work, noise from neighboring room was as if they were sitting in our room talking, room smelled

Mixed bag here. I've been in worse, but I won't stay again unless I have no other choice in the area,especially since it costs over a hundred a night The staff is very nice. The hotel is old and the carpet is grimy and torn. Hallways are dark and dreary. My room was mostly clean (no bugs either) but there were hairs in the bethroom sink, so questionable. It had two thin bath towels (folded), one hand towel (already hanging on the rack,which I've never seen a hotel hang the hand towel, so clean= ? although it didn't appear to have been used), & no washcloths. Clearly, it had been a smoking room & not been updated since because the room reeked of cigarettes. I sprayed everything w/hand sanitizer to try to mitigate that, but it didn't really help. On the plus side, the bed was clean and comfortable as were the pillows, which was important since I was mainly here to sleep just one night. I got up to use the bathroom in the middle of the night and dicsovered I had no water in the room. I called the desk and learned it was shut off in the night due to a major leak somewhere and that I could use the front lobby toilet if needed (I was in another building in the 3rd floor). When I got up around 8 am, there was still no water, so I used my drinking water bottle to brush my teeth, used the toilet (tried to flush, but ended up having to just close the lid - not enough water), & had to call that done. They gave everyone in that building 20k Mariott Bonvoy pts for the inconvenience.

I like the size of the suites, the full kitchen and Livingroom. Overall room appearance was dated. A little remodel would be great.

Most of the staff were not wearing mask, breakfast was horrible, room , fridge, bathroom was filthy, Instead of 150$ deposit they held 650$

Two bath towels for two people for three nights. TV issues daily, they did apologize that Marriott had changed the TV providers and it didn’t work consistently with the current TVs. Please give two people at least four towels and four pillows and please fix the TV situation.

I liked having a small kitchen. It would be good for a longer stay. The front desk clerk was very nice and went out of his way to explain how things worked/where things were/hours, etc.

I have stayed at many Towne Place Center Chains and this by far was disappointing . The paint off the bathroom wall was peeling and the television did not work. The computer chair had a hole in it. The bedding had black stains on it. Will not stay at this hotel again!

Room was dirty. No towels. People are using it as a long-term rental so there’s a lot of unsavory people wandering around. People doing drugs by the dumpster.