TownePlace Suites by Marriott Clinton

If you are looking for a good night sleep, or expect to be in the room you paid a premium for, look elsewhere. We stayed here previously and were underwhelmed, this recent and final stay was worse. We decided to stay here because the location was convenient. What we received was a bad night sleep (i.e., people talking in the hall and outside until 2:30 am, disturbing my sleep even when running a white noise machine on my phone), and to make matters worse this was in a room that we did not reserve (i.e., a downgraded room). Customer service is also lacking, at the front desk, and during subsequent follow-ups -- seven (7) follow-ups to be precise, after the front desk person rudely said they could not do anything about the downgraded room and handed me a business card of someone to contact. I am extremely disappointed--- a poor stay, numerous polite follow-ups without any response until the 6th and 7th attempt, when further escalating the issue, all this to receive an insulting minimal number of points added to my Marriot account. I have had some good experiences with Marriott over many years, at their highest status level at one point (i.e., I spent MANY nights at different hotels, for business and pleasure) and good experiences recently at other locations -- this hotel is an exception. Their competition will receive my business when I am in the area next time, the next time, etc. And for comparison, same trip, stayed at a Hilton property: Noticed an issue on the final bill after leaving, called the hotel and the person who answered the phone took the information and said it would be looked into. The next day, there was a related refund issued via my credit card. A refreshing difference.

Grandeur des chambres Proximité des axes routiers

Petit déjeuner peu fourni Manque de choix

Stayed here previously

Great location and very clean

The whole experience was exceptual

Nothing

Tamanho e cozinha

Não aplica

Comfortable bed and great shower.

Shower dripped slightly but no big deal.

New, clean, suites had it all! Dishwasher big frig comfy bed just lovely!

Nothing