Embassy Suites by Hilton Dallas DFW Airport South

I travel about 80% of the time for work, and this is one of the few hotels I’ve actually left mid‑trip because it was so rundown. The faucet fell off in my hand while I was getting ready to shower, the headboards were torn, and the overall condition of the room felt neglected. When I went to the front desk to explain why I was checking out early, all I got was a quick apology. They mentioned renovations, but I didn’t see a single sign of work happening anywhere. Not worth the price at all until they truly renovate

Service and Maintenance have gone down hill fast. I’ve stayed here 40+ nights in the past, but won’t be back. The front desk doesn’t answer the phone, the desk is frequently unstaffed. The pool was GREEN and it took them 4 days to close and address it. The water was shut off and entire day, and there was no communication or remedy from the staff. Very disappointed, I used to like this place.

Awful place! Do not stay here! Ceiling above shower was leaking. Rooms unclean. We had to pay for an Uber due to the phones being down and we couldn't get in touch with the shuttle. Our brake lights got jacked in the parking lot. They lied about no cameras Ang took no responsibility for it. Lied about trying to call us. Define an inside job. We will NEVER stay here again!

These people are some of the most rude and untrustworthy people I’ve ever dealt with. They need a new management team and learn how to communicate with people better. You would think being a national chain with a decent reputation they would be better than this.

I stayed at the embassy suites with my husband and 2 kids. The first night there 3 men who worked for the hotel walked into our room without knocking to fix the AC. I called down to confirm that they worked for the hotel but nothing was said or done. That same night the room was boiling hot and unbearable to sleep in. The next day they had us move rooms. After looking at 5 other rooms they found one with a working AC. The bed frames were torn up and peeling and the hot water did not work. My 2 year old left a toy and I left my face wash in the original room and after asking 3 times they told me it was all thrown away. We realized later that we left our freezer bag in fridge and they told me I would need to submit it to a third party website. I have not heard anything back and at this point I’m assuming someone took it or threw it away. I have never had such a terrible experience at a hotel. Throwing away items after 24 hours when a guest was still at the hotel is ridiculous. We will never be staying there again.

Our stay at this hotel was unfortunately very disappointing and highlighted a significant gap between the attractive lobby and the actual guest experience in the rooms. While the breakfast was good and the location in Arlington is excellent, the numerous issues we encountered mean we cannot recommend this hotel in its current state. From the start, we faced operational problems: our initial room keys did not work, requiring an immediate return to the front desk and another wait in line. Once in the room, we discovered only two towels for five guests. The room phone was also broken, forcing another trip downstairs to request basic amenities. The main issue arose when we tried to set up the fold-out sofa for our fifth guest, only to find it was broken. After yet another trip to the front desk, we were told maintenance would address it, but nobody ever arrived. This left one of our guests sleeping uncomfortably on sofa cushions for the night. The condition of the room itself needs major updates: The bathroom door was warped and difficult to close. The air conditioning unit took an excessively long time to cool the room. We observed exposed wires in the hallway, which felt unsafe. The most frustrating part was the management’s response. When a manager texted me that evening asking about our stay, I outlined all these issues. The only reply I received was "I sorry," with no follow-up action, resolution, or genuine apology offered during our stay. When the rooms and service recovery are this poor, a nice lobby doesn't compensate for a very unpleasant experience. This hotel needs significant work on its room maintenance and customer service training. Please help these employees out and get the rooms updated and enough maintenance team members to help with all the requests.

I cannot believe how we’ve been treated at this hotel. For the first three days, guests were openly bringing in outside food and even alcohol with no issues at all. We watched people bring in Little Caesars pizza boxes and Whataburger and eat it right in the lobby with no problem. Because of this, we asked and were told that we were also allowed to bring in food and drinks. But the moment our food actually arrived, they suddenly changed the rule and told us it wasn’t allowed and that everything had to be taken to our room — no eating in the lobby. The inconsistency and unfair treatment are unbelievable. If this is a policy, it should be enforced from the start and applied to everyone equally. Changing the rules on the fourth day, after others have been allowed to do the same thing, is unprofessional and extremely disappointing.

Jose and Steve were awesome bartenders. Maria and Amber were very attentive for breakfast. Would recommend this hotel.

We paid extra for a balcony and it was the worst balcony ever. Views over the roofs filled with air con vents etc and a really big loud unit making so much noise you could not be out. The water pressure from the shower and washbasin was very poor, but excellent to the kitchen area sink. Twice we were told they would look at this problem. The room was a good size, staff were friendly and the breakfast buffet was nice.

What a waste of money. Happy hour is a joke. Two drinks in shot glasses. Chips and pretzels. Hot tub broke.pool monopolized by a family having a party. Not worth the money we paid for sure. Should have stayed across town for half the price