Embassy Suites by Hilton Dallas DFW Airport South

As a Diamond member this is the worst hotel I have stayed at in 2025. Half the outlets don’t work, one tv doesn’t work, black mold in the bathroom and rust everywhere. Went to my room 901 three times trying to get in before another guest informed me they were assigned that room earlier and had to change cause the door doesn’t unlock. Staff is rude and short… I honestly would take a motel 6 and get the same quality for half the money.

Older hotel with lots of character and charm. Friendly and helpful staff. Great breakfast!

I love Embassy Suites hotels and wanted to try this location because it was beautiful on the outside and it was recommended by that their breakfast was good...for starters, there weren't any bag carriers to use and we had to make two different trips up to the room and including parking the car. When we got up to the room, it's not what I signed up for. We went to the front desk and was told they couldn't change it because it was booked by a third party. I book all the time so I know it's not true. It even shows the room to the staff when checking in. We got a small room next to the construction inside and it smelled like mold. I asked for a manager who was able to fix it but it still wasn't the right room. When five came, we went to get our drinks and snacks. It was way past five and it wasn't ready. In the morning for breakfast, it wasn't that good. The potatoes tasted frozen and the juices weren't good. They didn't have that good of a selection as the others I've visited. We were asking for help but the staff hardly spoke English and we had to find someone who did. They maybe need more staff at breakfast time because they became agitated as it was super busy. It was one staff cooking and the other severing... it was really crazy and I'm so disappointed at this location. Not to mention the the balcony was broken and kinda held up with yellow tape. The bathroom was so small you had to squeeze in to use the restroom and shower. The beds were worn down.

Needs update of furnitures, already showed needs repairs

I loved staying there. The room was large and clean. The staff was very nice extremely helpful.

Everything was great

We've already left. But the hotel was not in the best condition. Upon arrival there was a large leak in the lobby ceiling and water was pouring down the center of the lobby/check-in area all over the furniture. Once checked in, our room was freezing and the thermostat did not work. The shower was leaking and because of that the bathroom floor was flooding. I tried to get the shower to turn off, it wouldn't so after I cleaned up that mess, I just closed the shower curtain and left it alone. The bathroom sink had black spots in it as if no one had actually cleaned the room. Oh and our Bathroom door did not latch so you could not close or lock the door. When we went to check out I looked around the room to make sure we didn't leave anything and found a tank top in the corner behind an ottoman that had been left there from a previous guest. So I guess the housekeeping person just made the beds and didn't actually clean anything. There were electrical wires and holes all over the 5th floor just hanging out of the ceiling and walls. And everything elevator had sticky floors. Some of the other people in my group had complained that their a/c wasn't working properly in their rooms and some showered weren't working correctly either. All of the employees were great and very friendly and helpful. The condition of the hotel was definitely sub-par. I do not intend on staying at another Embassy suites in the near future unless I find out that you take better care your properties.

Had no air conditioning and room temp got up to 85 with 90 temps outside. Parking lot always full and luggage carts were hard to get and did not work well. Shower water pressure very low and poor output. Maintenance did not speak English and could not help. Rooms are old and falling apart. Not a very comforting staff and didn’t really speak much. Short staffed and long lines. Furniture in poor shape. Only good thing was the breakfast was pretty good but cold. It was my wedding weekend and on my wedding night we had a very hot room and it was miserable. This hotel needs some serious upgrades for the high amounts they charge. They did refund us for one night and offered a new room but it did not have cool air either. Will not stay here again

Was impressed with the hotel and staff. Restaurant was convenient and breakfast was delicious

Staff were very friendly and helpful. This is my third time staying here and I see that the hotel needs updating. The breakfast was ok but could have been better if we were given more choices.