Extended Stay America Suites - Boston - Woburn

The staff were amazing. Kyle, who worked the overnight shifts was awesome. Personable, worked with guests and wasn’t rude or disrespectful at all. Melissa the one who worked day shift was also amazing. Genuinely amazing all around.

The GM. The GM of the hotel however, was rude. She clearly takes the GM role as a role of authority. She’s rude, disrespectful, doesn’t let you get a word in, smokes a cigarette every five minutes. She allows the guests who do drugs, cause problems including arrestable offenses like domestic violence, and just overall have no concern of anyone but themselves, to stay. Fee free, or on a tab. While she immediately kicks out paying, hard working guests immediately. She’s rude, emotionally unstable and shouldn’t be a GM. Kyle or melissa should. The GM’s logic makes no sense and she’s not someone who should be allowed to have that position.

Great service the minute we walked in

I never got a chance to stay because they overbooked the hotel and told me I didn’t have a room. I was left stranded with my husband and two kids, 4 hours away from home to figure out where we were supposed to stay that night.

Absolutely nothing. Worst experience ever. Did not even stay longer than 5 minutes.

This was quite literally the worst hotel I have ever been in my entire life. Used towels. Bedding was DISGUSTING. Mystery substances everywhere.

Great hotel!

Location

The shower needed more pressure

Room was amazing clean! Kyle made me feel welcomed on my first night even brought me coffee make an toaster so that i could make a late dinner. Plentiful parking they are in the middle of resurfacing wasnt a hassle for me at all. Stop an Shop basically across then CVS, Dunks, Mobil an convenient store all in walking distance

Ok

Ok