The Midland - Manchester

Great hotel in a great location. Seamless stay from start to finish. Easy check in, nice rooms and a really welcoming bar. Great breakfast as well. Highly recommended

Great service from Micah! She was so friendly and helpful. She provided exceptional service.

Afternoon tea experience. We have been to allot of places in Manchester for afternoon tea, James Martin, Hilton, Gotham hotel, Lowery, I am pleased to say that the experience at the midland was the best of them all, from the setting of the room, the glorious food, the polite and informative staff ( without being to in your face), even the taking of our coats goes along way in the whole experience. the whole experience was a wonderful and lovely time, would we return again, definitely. Everything was on point, I can not compliment the experience any higher. We Hope to be returning soon with other family members so they can also experience the same as we have

Birthday night away. I love this hotel, we have stayed on a number of times and it’s consistently excellent. The staff are so friendly and made my birthday extra special. Thank you to Jared on reception who was very helpful when checking in and the bar staff last night who were lovely!

Booked 2 nights at The Midlands to celebrate our 5 year anniversary and Valentines. We specifically booked as a treat and with it having a Spa it was perfect for a relaxing getaway. Unfortunately this was not the case, my partner rang ahead to rebook the spa with his treatment and was told a note had been added to the system... this was a complete lie after being told on arrival the spa was fully booked which ended in a lot of back and forth to finally be told okay just come for 4pm. Not a great start. We then get into the spa to find the jacuzzi not working, pool absolutely freezing and the salt/sauna room to be squished with guests. We then were woken from 3am from rowdy next door guests which we politely asked if security could have a word, this took 30 minutes for them to knock and for noise to stop for 5mins then continue until 6am. When we called reception to speak to the manager we were given a "its out of our control and it is valentines" which has no relevence. When my partner requested a change in room or a refund there was no apology just a "well it sounds like it would be best for you to go" so we had to cut our stay short by a full day and night. The experience with the lady who checked us out was better than the full ordeal with the night manager, she couldn't stop apologising and wished us a good day. We then got home to a full charge for the full 2 nights which is totally unacceptable, as if we weren't already feeling down enough. Truly beautiful hotel but night manager definitely needs work in his customer service.

Would not normally book a 4 star hotel for a short city break, but decided to so for a more comfortable experience with room size and access to a swimming pool. So bear in mind this is a grand and historic building that has its original windows. So the rooms are on the cold side, and the noise of the city centre are going to wake light sleepers. Booked a junior suite with two queen beds for a family of four. Probably wouldn’t do this again as beds a bit small for us, but the beds were firm and good standard. Air con systems are noisy. Lobby bar in looks the part but we didn’t use it Did use the swimming pool (5:30pm to 7pm for family swim, otherwise I think it’s only for spa users) and it was good. If a little cold, so I stayed in the jacuzzi!

Only stayed at the Midland because we were going to the Magic Show there. Magic Show was brilliant. The Midland was a lovely hotel. Our room was amazing, but it was cold, despite having a plug in radiator. The two beds in the room were very small even though the room was large. The pillows were very hard. Breakfast was excellent and nice to have a late check out. However, rang ahead to see if I could book a treatment and my husband and son use the pool, was told can’t give you any information until you check in. When we checked in we were told the pool was complimentary no need to book. Location excellent.

Came here to stay for my eldest daughters 40th, great choice. I have stated after Savoy, Ritz, Gleneagles and this is right up there. Early check in, lovely gift in my daughters room from the hotel, and complimentary drinks. Lovely staff, excellent.

We booked a premium room which as it turned out was massively overpriced and not worth the money. The room was tatty, dated and poorly maintained. First thing we noticed was that there was a cheap oil filled free standing electric radiator plonked in the room which hardly suggested a premium experience. Cocktails in the bar were without doubt the worst we have ever experienced - quite disgusting, so I'd suggest avoiding them as well. Morning breakfast was hopeless, only one coffee machine was working so there were long queues to get a drink. Elements of the buffet breakfast were quite foul, stewed strange tasting mushrooms and sausages that had seen better days. As soon as we were travelling home , we realised that we'd left personal possessions in the room so we contacted the hotel immediately. Do you think they would go and take a look for us - no they wouldn't! "We'll get back to you in three days time" they said, which they didn't. Over a week later we had to chase them for an update and they said our possessions 'weren't there'. How could this be, our beds were probably still warm when we notified them, so where had our possessions gone ? There is no doubt in my mind that they were either too lazy to investigate properly , or that they have thieves amongst their staff. This hotel is just abysmal , the staff are completely complacent, with a couldn't care less attitude. I'll be reporting my missing goods to the police. We did have a good time in Manchester though, In spite of the efforts of the Midland Hotel to spoil our trip.

Save your money! I thought this was going to be a luxury experience & it was bog standard! Room is lovely but basic and dated for a 4 star hotel. Didn’t sleep at all due to it being so noisy. Toilet doesn’t flush properly and staff are fine but so cold towards customers. I had booked early check in as I had calls to make, this wasn’t available at the time & the lady serving me did not care. Not worth the money, downstairs is lovely but everything else needs a serious upgrade