The Midland - Manchester

Fantastic Stay at The Midland Manchester I had a brilliant stay at The Midland Manchester and couldn’t fault it. From check-in to check-out, everything was smooth and welcoming. I went along with my mum as a Christmas gift as she’s always wanted to stay here, because I told the reception lady (Charlie) this she upgraded our room and gave us two complementary drinks at the bar. The hotel is beautiful and full of character, but still feels modern and comfortable. Our room was spotless, really comfy, and perfect for switching off after a busy day in the city. The spa was lovely and a real highlight of the stay. Such a relaxing space and exactly what I needed — definitely worth visiting if you’re staying there. What really made the experience stand out though was the staff. Everyone was friendly and helpful, but a special mention to Charlie, who was absolutely incredible. So kind, professional, and genuinely went the extra mile to make sure everything was perfect. The location is spot on too — right in the centre and close to everything. All in all, an amazing stay. I’d 100% stay here again and would recommend The Midland to anyone visiting Manchester.

Me and my boyfriend stayed at The Midland for one night to celebrate our anniversary. I had upgraded our room to the superior king room and the room was nice and we were given a card and rose petals which was nice. However the room was freezing cold when we first arrived. Breakfast was nice and the bar service was excellent and they were very accommodating and make whatever cocktail you like. We were really looking forward to using the spa at the hotel and I had rang the hotel prior to arrival to ask if we could book a slot in the spa in advance for the evening. I was told that we couldn’t and we had to book a spa slot when we checked in. Check in opened at 3pm and we checked in at 3:15pm and as soon as we got to the room I rang the spa and was told all the spa slots for that evening were gone which was very disappointing so we could only use the spa for one hour the following morning. The pool was nice however the relaxation room you can only use if you have a treatment booked which again we were disappointed to learn. I had also rang the hotel prior to booking to check if we had bathrobes/slippers included in our room which I was told we did. When we got into the room we didn’t have any so I went back down to reception and then they did bring some up. For £200 a night, this wasn’t really ideal especially as I had rang to check these things prior to arrival.

Stayed here with 5 friend just before Christmas hotel is amazing great location Hotel is spotless Breakfast very good We got a great deal with price Would definetly return

Always a pleasure to return to the Midland Hotel in Manchester. Standards never drop, beautiful room, service, and customer service skills 2nd to none. And not forgetting the fabulous Buffet Breakfast that literally has everything Top Notch! Keep up the excellent work, and we look forward to returning to this wonderful hotel very soon.

This is a beautiful building in a great location and the rooms are well appointed. Staff on the whole are attentive and helpful and seem happy to be there. The bar area is a lovely place to get a drink or two and relax. One major gripe for me is that the breakfast room is not big enough to house all the guests when the hotel is at capacity. I had to sit in the bar area for my breakfast which meant carrying my plate of food through the "check out" queue and all the suitcases at reception. This took the shine off my stay - along with the fact that my shower didn't drain and I ended up stood in 2" of water. I also left something in the room and called the hotel to ask them about it... to be told they'd speak to house keeping and ring me back. I am still waiting for that call back several days later. I would stay here again due to the beauty and location of the place but it seemed that the hotel was buckling under the amount of guests they had so I'd stick to a midweek stay and avoid peak weekends if you can.

I stayed in the hotel with my partner for New Years and I was disappointed with an interaction at the bar during my stay. I asked a bartender if I could borrow a corkscrew and he bluntly said no. When I asked if there might be corkscrews in the rooms, his response was, “I don’t know, I’ve not stayed in one of the rooms.” He was rude and dismissive, chewing gum and made me feel as though I was inconveniencing him. Another member of staff explained that the corkscrews are the bartender’s personal property, but she kindly offered to open the wine for us and offered to provide wine glasses, which was much appreciated. However, this level of service from the original bartender is not what I would expect from a hotel like The Midland, especially for the amount you pay to stay. That said, aside from this incident, our stay was lovely and the hotel had a great atmosphere for New Year’s Eve, it was the perfect location to watch the fireworks.

We stayed Christmas Eve, Day and Boxing Day. Exceptional service throughout. Paul front of house helped us in with all our luggage and gifts, breakfast team on Christmas Day outstanding, room and food fab. Highlight of the stay was Micha our fab waitress who looked after us this evening when my parents joined us for dinner - only 2 weeks into the job but exceptional what a shining star.

I've really enjoyed my two day stay at this hotel for my birthday! Not only was I offered a free upgrade (booked a twin room in a panic due to a sudden hotel cancellation, so appreciated the double) but the staff are kind, friendly, and polite! Micah gets my special mention because she took time to chat to me and make me feel comfortable as a solo traveller, I enjoy going places on my own but it can feel awkward at times. She has made me feel so happy to be here just by chatting and checking in on me, she is so thoughtful ❤️ The room is beautiful and spacious, comfy bed and very quiet (trams and city noise expected but I barely noticed it honestly). Drinks and food both good!! Really enjoyed my spicy Margs ❤️

I visit this hotel several times a year and yet have had an upgrade only once.... This visit cost me the most I've paid and was the pokiest room I've ever had - the aircon wouldn't turn down and it was uncomfortably hot in the room. I'm afraid unless I am offered some sort of apology then I won't be staying here again

My friend and I just came in for a drink in the bar area as we live in Manchester. However, we stayed for food (and a cocktail or 2!) because of the exemplary customer service by Micah - F&B Assistant. Fantastic care, attention, knowledge and service - great employee and great night. I hope you receive some recognition from going above and beyond. Thank you.