The Midland - Manchester

Absolute joke, was told on the phone when booking we are guaranteed a slot in the spa upon check in, checked into the hotel at 3pm as that is the check in time. Was told to ring the spa to book our slot to then be told at 3.25pm there’s nothing left for today or tomorrow! Paid over £250 for one night to not even be able to use the Spa

Another lovely stay for our one-night visit. We stayed in room 610 which was warm, clean and perfect for what we needed. Breakfast and spa staff were great as always; and even the fabulous chef at breakfast said 'good morning'. Breakfast food was delicious and plenty of choice. Our favourite part of our stays at this hotel is always the breakfast! However, I must mentioned that our stay this time unfortunately, fell short of the normal and welcoming standards we have previously received. Staff at check-in were not as friendly; and when the receptionist informed about the £50 pre-authorisation payment, I questioned this due to no information being given to us prior arrival. The receptionist said 'it's for everyone' and continued to ignore my question. As a previous Guest Relations Manager, this cold service is not what I would expect from a 4* hotel. I would also expect some sort of notice on the booking confirmation; or failing this, for this to be an option 'charge' due to the lack of information. Overall, would recommend staying! But definitely think some staff training for receptionists wouldn't go a miss.

Freezing room once again. Promised a heater for my 76 year old mother and still waiting after two days. Asked for porridge at breakfast, it never arrived. Extremely long wait at the bar. Chased drinks as not very busy but still not arrived and they’ve run out but did not bother to let us know. Our second visit we will lot be back for third.

Excellent and professional service at the bar as always and in particular - a lady named Mair was outstanding: extremely attentive, well-spoken, courteous body language and authentic facial expression.

Booking in was fine, room was small and too hot. Heating was from a plugin electric heater, and a wall control. Unplugged heater and turned down wall control, but wall control was pretty much locked. Really loud noise from the external Heat exchangers from either AC or kitchen fridges all night. Off/on/off/on. Couldn't get any decent sleep at all.

Beautiful hotel in the city centre. Rooms bigger than some in city centres though bathroom a bit bland. Delicious cocktails in the lobby bar. Omelette made to order for breakfast but I did get a bit peeved by the family taking selfies of the buffet when I wanted to get to the coffee machine.

Love staying here. A reminder at reception when checking in about booking your slot at the spa asap would be helpful and perhaps a few visuals on the wall when using the tred mill at the gym.

Booked a Superior King room. Arranged for parking around the corner which turned out to be underneath the Novotel. The Midland is a beautiful grand building perfectly located in Manchester. This was my first visit and first impressions were good. Staff were friendly and helpful, check in was smooth. I took the lift to the 5th floor and I was initially impressed by the width and size of the corridors leading to my room. The marble or marble effect wall cladding gave a luxury (maybe dated) feel. However on closer examination all paintwork was tired or poorly done. My room 546 was massive, very grand. The bathroom was small and the wardrobe was ample for me. The room had a coffee machine, complimentary water and teas. Minibar which was obviously chargeable. The room seemed cold and noisy. There was a small portable electric radiator in the corner which was on and set to maximum. There didn't appear to be any other heating apart from the air-conditioning which refused to work. I pulled the net curtains to one side to look outside and found that one of the sash windows was open by about an inch. The very same window that has no handles or locks and carries a sign stating that the windows don't open. Using a great deal of brute force the window eventually closed with a thud. Suddenly the noise decreased. There was still noise but I was in the centre of a city. On closer examination, again whilst the room was large and grand it was tired. This also carried through to the bathroom too. Towel rail hanging off the wall Kettle broken with LED open to the elements. Bathroom extractor not working Desk lamp switch broken and loose. Shower drains so slow that the water builds and I had to cut my shower short in fear of it overflowing. So whilst it did for my one night stay the Midland was not what I expected. Such a shame.

I love this hotel. I stayed for my Birthday and was going to the theatre in Manchester. The Palace Theatre, Opera House and Bridgwater Hall are all within walking distance. The ambience of the hotel is always lovely and the bar is buzzing. We upgrade our room which was spacious, comfortable and clean. Staff were helpful and friendly. There was an issue with the dressing gown that was very quickly resolved. We didn’t stay for breakfast preferring a leisurely start to the day. There are a number of car parks within walking distance of the hotel. Would happily recommend

Booked 1 night for a 40th birthday, first room had no heating system as it was broken, very small radiator in a large room so it was very cold, went out for a meal and they moved our room, got back from the meal and the room was on the tram line, very loud. Moved rooms again, this time it was a downgrade (we paid for a king executive and was put in a basic double), the room heating was broken , it was at 16c. At this point it is now 1am, the celebratory mood was ruined so we decided to drive home. The Midland always had a great reputation and was looking forward to staying but it just ruined what was meant to be a memorable night.