Crowne Plaza Springfield by IHG

Staff were very friendly and helpful,

Room and public spaces were super clean and well kept. For our meeting the lunch was catered by the hotel and it was delicious!

Excellent property. Great!

Staff very courteous. Nice room but could be cleaner. Baseboards dusty and coffee maker not clean resulting in debris in coffee.

Unique decor. Some rundown facility. Room no clock, dirty windows.

Beautiful hotel and the room was nice and spacious.

We enjoyed the room, the peaceful space on the roof to look out over the area. Breakfast was the best in a Hotel I've ever had, the bar was a nice space for evening relaxing. Apon arrival we were told that the air-conditioning had just been repaired and it would take a while for the room to cool. We stayed 2 night and it never went below 75 in our room. We were offered our money back but decided to stay. We understand things are uncontrollable sometimes but took longer then expected to cool the room, this is why I didn't give it excellent. Would definitely stay again!

During my stay, the AC and water was not working due to a sewage line break by the city down the road. The GM at night was pretty rude about the information when I checked on the issue because my room was 78°. They did give me bonus points when I had to ask a third time the next day about the AC. The front desk worker was very nice and very polite. I believe his name was Ben. But again, I believe the GM at night would have been courteous and understanding I would have provided a much better review even though the hotel could not provide the services required of

The A/C units were not working and it was 80 Degrees in the room. We had to make other arrangements.

I was not able to take a bath their was some type of stain in the tub and when I called about it they send some man who stated it was a hardwater stain and it could not be cleaned and suggested I take a shower instead. But as a whole it was ok considering they were experiencing air condition problem.