Crowne Plaza Springfield by IHG

Needs updating

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We have previously stayed at CrownPlaza and were very pleased with the experience. However, this trip we were disappointed in that we couldn't get a breakfast deal with our room. They said we booked on a website that doesn't offer the breakfast and we needed to book directly with the hotel to get the breakfast deal. Not a good practice since we were staying at the hotel with an approved booking. Probably won't stay here again.

For the price we paid and the crowne plaza reputation and pictures reflected on this hotel selection—-our stay was a huge disappointment. The escalator to get down from the check in area was broken. There was ONE working elevator the entire two days we were there. We asked for more towels—-the guy brought us bath mats and hand towels. The picture of the outdoor area on the top floor—-closed to the public. All the furniture and items shown in the picture—-gone. The lamp in our room——broken. This hotel is OLD and needs a remodel badly. It does not feel clean. Nor does it feel elegant or classy. AT ALL. Horrible experience.

I booked a king standard room. What I received was a full/gueen bed. This is not what I paid for. The room was lacking a blow dryer. This is a 14 story motel. It only had 1 working elevator. This made for long wait times during a very busy weekend due to the state fair.

Bed was comfortable. Three elevators-one didn’t work then another went down and it didn’t stop at your floor it just skipped right by. Only microwave was in the snack area and it was old and very over used. Something was in our room that was motion activated with a red light on it didn’t appear to be a camera but was still suspect. Once upon a time this was probably a top notch hotel but it’s lacking some much needed TLC. The top floor balcony had loose pavers so watch your step.

I was not pleased. Three elevators & only one was working. The down escalator was not working all of this equal FIRE HAZARD!!!! I traveled with an elderly parent the stairs were not an option. The front desk does not answer the phone after 10pm. Called the morning of checkout to request extra towels they brought towels 45 mins later…. Disappointing property.

2 elevators and one escalator not working.

I checked in late and when I pulled down my covers, I had a hole in my sheet. The toilet did not work well and the room was not very clean. The next morning I got a cold shower because they forgot to turn on the pumps to heat the water. I will be looking for a new hotel to stay in when I go to Springfield.

Clean, quiet hotel with attentive staff. Close to many chain restaurants and 15 minutes from the State Fair.